Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We're looking for a vibrant and motivated Casual Retail Service Consultant to join our Canberra team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we'd love to have you on board! At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. What you'll do: Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care. Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible. Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day. Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen. What you bring: Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes. Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions. Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions. Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer. Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds. What's in it for you? $35 p/h + super + applicable loadings. Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels. Flexible rosters that work around the life you live outside of work. Intrigued, but not sure you tick every box? That's completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We're looking for a vibrant and motivated Casual Retail Service Consultant to join our Dapto team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we'd love to have you on board! At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. What you'll do: Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care. Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible. Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day. Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen. What you bring: Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes. Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions. Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions. Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer. Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds. What's in it for you? $35 p/h + super + applicable loadings. Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels. Flexible rosters that work around the life you live outside of work. Intrigued, but not sure you tick every box? That's completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
At Optus, every great customer experience starts with a conversation. That's how we help millions of Australians stay connected to the people, information and experiences that matter most. We're building a talent community across the Brisbane City store cluster, including QueenStreet, Adelaide Street, and Newstead, for future casual, part-time and full-time Retail Consultant opportunities. Customers visit our stores for all sorts of reasons. They might be choosing a new phone, setting up internet, exploring new technology or looking for support when something hasn't gone to plan. Technology can be exciting. It can also feel overwhelming when you're comparing options, getting connected or trying to solve an issue. That's why every conversation matters. By taking the time to understand what's important to each customer, we make things easier, build trust and help find the solution that's right for them. That's where you come in. Every day, you'll meet people with different needs, experiences and levels of confidence. As a Retail Consultant, you'll listen carefully, explain things simply and help customers feel comfortable making decisions that work for them. You'll be joining a team that supports one another, works towards shared goals and takes pride in helping both customers and teammates succeed. Along the way, you'll build confidence and skills in communication, customer experience, sales, teamwork and problem solving that can support future opportunities within Optus and beyond. What You'll Be Doing Success in this role comes from balancing great customer experiences with the everyday responsibilities that help a store run well, from achieving team goals to following the processes that keep customers and the business safe. Help customers find the right products, services and solutions for their needs Make technology easier to understand through clear conversations and practical advice Guide customers through decisions so they feel informed and confident in their choices Support customers through questions, concerns and unexpected issues with care and professionalism Contribute to customer experience, sales and store goals while following the right processes and standards Work closely with your team and continue learning to create a positive store experience every day What You'll Bring Enjoy connecting with people and helping them feel confident about their choices Bring curiosity and take the time to understand what someone really needs Feel comfortable talking about products, services and technology and be excited to learn Enjoy balancing great customer experiences with shared team goals Stay positive, adaptable and solution-focused when challenges arise Take pride in following through and doing things the right way Enjoy being part of a team and contributing to shared success Can work across retail trading hours, including weekends and peak trading periods Why Optus? A role in retail can be the start of something much bigger. Every day, you'll build skills in communication, customer experience, sales, teamwork, problem solving and leadership while working alongside people who want to see you succeed. Whether you're starting out, changing direction or growing your career, you'll have the support, training and opportunities to develop skills that can take you further within Optus and beyond. And because feeling supported helps you do your best work, you'll have access to benefits that support you: Competitive pay, Optus product discounts and exclusive partner offers Two paid Connected Days each year for eligible employees to spend on whatever matters most to you Up to 16 weeks paid gender-neutral parental leave for eligible employees Employee-led networks that foster connection, belonging and inclusion Free wellbeing and counselling support for you and your family, available 24/7 Ongoing learning, coaching and career development opportunities If you're excited by the idea of helping people, learning new skills and creating opportunities for your future, we encourage you to apply. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
At Optus, we're helping millions of Australians stay connected to the people, information and experiences that matter most. We're building a talent community across the Brisbane South store cluster, including Sunnybank, Sunnybank Hills, Garden City and Carindale, for future casual, part-time and full-time opportunities and welcome people at all stages of their career journey. Every day, customers visit our stores for advice, support and solutions that help them stay connected to what matters most. Some know exactly what they need, while others are looking for someone who'll take the time to understand their situation and explain their options in a way that makes sense. That's where you come in. No two customers are the same, and that's what makes the role rewarding. As a Retail Consultant, you'll build trust, solve problems and help customers make confident decisions. Along the way, you'll develop skills in communication, customer experience, sales, teamwork and problem solving that can support a range of future career pathways. You'll be joining a team that supports one another, works towards shared goals and takes pride in helping customers and teammates succeed. Whether you're looking for a fresh challenge, returning to work, building your career or simply keen to keep learning and growing, there could be a place for you in our team. Experience gained in retail, hospitality, customer service, travel, healthcare and other people-focused environments can provide a strong foundation for success in this role. What You'll Do Success in this role comes from balancing great customer experiences with the everyday responsibilities that help a store run well, from achieving team goals to following the processes that keep customers and the business safe. Help customers find the right products, services and solutions for their needs Make technology easier to understand through clear conversations and practical advice Guide customers through decisions so they feel informed and confident in their choices Support customers through questions, concerns and unexpected issues with care and professionalism Contribute to customer experience, sales and store goals while following the right processes and standards Work closely with your team and continue learning to create a positive store experience every day What You'll Bring Enjoy connecting with people and helping them feel confident about their choices Bring curiosity and take the time to understand what someone really needs Feel comfortable talking about products, services and technology and be excited to learn Enjoy balancing great customer experiences with shared team goals Stay positive, adaptable and solution-focused when challenges arise Take pride in following through and doing things the right way Enjoy being part of a team and contributing to shared success Can work across retail trading hours, including weekends and peak trading periods Why Optus? A role in retail can be the start of something much bigger. From communication and customer experience to teamwork, sales, problem solving and leadership, you'll build skills that can support your career wherever it takes you. And while you're growing your capabilities, you'll have access to benefits and support designed to help you thrive both at work and outside of it: Competitive pay, Optus product discounts and exclusive partner offers Two paid Connected Days each year for eligible employees to spend on whatever matters most to you Up to 16 weeks paid gender-neutral parental leave for eligible employees Employee-led networks that foster connection, belonging and inclusion Free wellbeing and counselling support for you and your family, available 24/7 Ongoing learning, coaching and career development opportunities Whether you're building your career, changing direction or looking for a fresh start, you'll find a supportive team, meaningful work and room to grow at Optus. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As a Remediation Specialist, you will play a critical role in identifying, investigating and resolving matters where customers may have been impacted by improper sales practices. Acting as a customer advocate, you'll manage complex and escalated cases, determine appropriate remediation outcomes and help drive improvements that prevent issues from recurring. Your work will directly influence how Optus responds to customer concerns, ensuring fair outcomes, regulatory compliance and a strong focus on customer care, particularly for vulnerable customers. What You'll Do Assess and investigate customer cases across remediation programs, executive escalations, TIO disputes, Financial Counsellor referrals and other complex customer matters. Review and analyse high-profile cases, develop remediation recommendations and present outcomes to senior stakeholders where required. Lead complex investigations and collaborate with Quality Control, Regulatory, Legal and operational teams to ensure appropriate customer outcomes. Champion the customer voice by identifying vulnerability, assessing customer impact and recommending fair and transparent resolutions. Identify root causes and systemic issues, translating insights into improvements across processes, controls and customer experience. Support proactive remediation initiatives while ensuring outcomes align with regulatory obligations and customer expectations. What You Bring 5+ years' experience in a dedicated remediation, complaints, dispute resolution or customer advocacy role managing complex cases end-to-end. Proven experience identifying root causes, applying remediation frameworks and delivering fair outcomes for customers. Strong experience managing escalated and sensitive customer matters with sound judgement, empathy and resilience. Excellent stakeholder management skills with the ability to influence and collaborate across multiple business areas and senior leadership groups. Strong understanding of customer vulnerability, customer experience drivers and fair customer outcomes. Knowledge of regulatory, complaint management or remediation environments will be highly regarded. Exceptional written and verbal communication skills with the ability to present clear recommendations and insights. The good stuff . Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
Optus is proud to be one of Australia's leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions. We're looking for an energetic, commercially minded Small Business Specialist to join our Carnes Hill team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth. At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other. Your day to day will consist of: Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth. Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team. Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges. Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store. Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates. Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements. What makes you perfect for the role? Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions. Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes. Product Expertise: You're keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care. Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities. Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach. What's in it for you? Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable. Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you. Inclusive, carer neutral paid parental leave of up to 14 weeks to support growing families. to help grow your career. Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways. Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels. We strongly encourage you to apply! We value potential just as much as experience, and we all grow and develop together. This could be the perfect step in your commercial, retail or business consulting journey. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We're looking for a vibrant and motivated Casual Retail Service Consultant to join our Melton West team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we'd love to have you on board! At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. What you'll do: Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible. Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day. Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen. What you bring: Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes. Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions. Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions. Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer. Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer first environment where everyone succeeds. What's in it for you? $35 p/h + super + applicable loadings. Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels. Flexible rosters that work around the life you live outside of work. Intrigued, but not sure you tick every box? That's completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We're looking for a vibrant and motivated Casual Retail Service Consultant to join our Orange team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we'd love to have you on board! At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. What you'll do:
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care. Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible. Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day. Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen. What you bring:
Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes. Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions. Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions. Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer. Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer first environment where everyone succeeds. What's in it for you?
$36.8 p/h + super + applicable loadings. Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels. Flexible rosters that work around the life you live outside of work. Intrigued, but not sure you tick every box? That's completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
As one of Australia's top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products. We're looking to bring on board a supportive, driven and people focused Assistant Store Manager / 2IC to join our Sunnybank team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us. At Optus, we collaborate with purpose, support one another, take accountability, act with integrity and celebrate our wins as one team. Together, we learn, grow, overcome challenges and build genuine connections, both with our customers and with each other. As a Second in Charge, you'll play a key role in helping to develop the store's culture, driving performance outcomes and contributing to its overall success. What you'll do: Lead by example, supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine. Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences. Help to maintain an energised, customer first environment that feels warm, welcoming and inspiring for both customers and your team. Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience. Handle escalated customer enquiries with calm professionalism, modelling effective de escalation techniques and guiding the team through various situations. Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration. What you bring: Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best. Customer First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions. Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de escalation and helping your peers to manage challenges with care. Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies. Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions focused when priorities shift or customer needs change. What's in it for you? Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners. Competitive leave policies, including two paid Connected Days each year to focus on culture, family, health, community, or whatever's important to you. We support growing families, with up to 16 weeks paid carer neutral parental leave Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels. Not sure you meet every requirement? Don't let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected. We are seeking 3 x Senior Contact Centre Specialists to join Optus Enterprise Managed Services. In this customer-focused role, you will deliver technical support and managed services for enterprise Contact Centre environments, ensuring service excellence and SLA performance. We are looking for experienced Contact Centre professionals who bring expertise in at least one of the following specialist areas: CXone/IVR Foundational Frameworks (including API integrations, call flows, and JavaScript), Omilia/NLU technologies (including voice biometrics, databases, and JavaScript), or AWS cloud platforms (including ECR, EKS, EC2, S3, VPCs, WAFs, CloudWatch, and Lambda). What You'll Do Deliver exceptional managed services support for enterprise Contact Centre platforms, ensuring customer SLAs are consistently met or exceeded. Take ownership of technical incidents and service requests, driving resolution of complex and high-priority issues while providing clear, timely updates to customers and stakeholders. Collaborate closely with customers, vendors, and internal teams to manage incidents, problems, changes, and service improvements across Contact Centre environments. Support the successful delivery of changes, upgrades, and complex service requests, ensuring activities are completed accurately, on time, and in accordance with operational processes. Create, maintain, and enhance technical documentation and knowledge articles, while sharing expertise to improve team capability and service delivery outcomes. Act as a trusted technical advisor, staying current with Contact Centre and cloud technologies, supporting new solution transitions, feature adoption, and continuous improvement initiatives. What You Bring 7+ years' experience in Contact Centre support, operations, and/or implementation, with proven expertise across cloud and enterprise Contact Centre environments. Strong technical capability in Contact Centre design, implementation, and support, with experience across platforms such as CXone, Omilia, AWS, Cisco, Avaya, NICE, Calabrio, and Verint. Demonstrated ability to act as a trusted advisor, combining business acumen with technical expertise to support customers, stakeholders, and vendors. Excellent troubleshooting, escalation management, and problem-solving skills, with the ability to diagnose complex issues, drive resolution, and maintain high-quality technical documentation. Exceptional communication and stakeholder management skills, with experience building strong customer and vendor relationships and delivering outstanding customer experiences. A proactive and adaptable mindset, with knowledge of ITIL service management practices, the ability to perform under pressure, work autonomously, and a commitment to continuous learning and emerging Contact Centre technologies. The good stuff . Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners - making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you. An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It's designed for real life. Great leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever matters most to you. Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video. A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . For more information on Diversity, Inclusion & Belonging at Optus, please visit
