Love interacting with people and providing 5-star customer service? Want to make a difference in people's lives? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Cairns, QLD. You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided. This is a permanent part-time position offering 22.8 to 30 hours per week. Hours can be worked as full days or spread across 5 shorter days, depending on your availability and business needs. Additional hours may be available to support leave coverage when required. Who are we? Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing? Welcoming our clients and managing their experience for optimal outcomes Scheduling and confirming appointments for our clients Providing administrative support to our Clinicians (Audiologists/Audiometrists) Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures Managing the clinic phone line and shared email inbox Billing our clients correctly and taking a range of payments Learning and competently using a range of software and applications What do you need to be successful in this role? Prior experience in face to face customer service and/or administration role A passion for delivering an amazing client experience Great communication and active listening skills Resilience, self-motivation and lots of energy Excellent organisational and time management skills Ability to work autonomously and effectively within a team Focus on results and the best possible outcomes for both our clinic and our clients Intermediate computer skills An interest in learning about features and basic repair/maintenance of hearing aids What's in it for you? Competitive remuneration package including base salary plus monthly performance bonuses Salary packaging options Uniform Allowance Paid Parental Leave Paid Birthday Leave Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Generous employee discounts on Sonova Products for yourself and your family Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform Opportunity to grow and develop in your role and beyond A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Love delivering genuine 5-star client care and keeping a clinic running smoothly? Looking for meaningful work where you can make a difference everyday? We're looking for a friendly and organised Client Care Representative to join our new Pymble clinic. This is an exciting opportunity to be part of a growing team and help shape the client experience from day one. You'll be the welcoming face of the clinic, supporting clients on their hearing health journey as part of a supportive team, with full training provided. This is a permanent part-time role, working Monday to Thursday from 8:30am - 5:00pm, offering great work-life balance with long weekends every week. We're seeking someone who is eager to grow with us and build a long-term career. Who are we? Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing? As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include: Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients Greeting clients at the clinic and updating client records Assisting with client and doctor enquiries Answering clinic phone calls and emails Providing basic troubleshooting and servicing for hearing devices Accurate billing of appointments Other general office duties What do you need to be successful in this role? A passion for delivering an amazing client experience Excellent verbal and written communication skills and lots of patience Demonstrated experience working within a team environment Demonstrated judgement and advanced skills in the delivery of administrative services Excellent computer skills A warm, collaborative, can-do attitude Excellent problem solving skills Why work with us? Competitive remuneration package Salary packaging options Paid parental leave Paid Birthday Leave Generous employee discounts on Sonova Products for yourself and your family Ongoing training and support to help you grow and excel in your career Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Love interacting with people and providing 5-star client service? Have an eye for detail and enjoy keeping essential admin processes running smoothly? Want to make a difference in people's lives and work in a role with purpose and potential? We are looking for an experienced Client Care/Admin professional to step into a Client Care Coordinator role at our brand new hearing clinic in Hawthorn East (VIC). The Client Care Coordinator works closely with the Senior Clinician in Charge of the region and is responsible for coordinating the day-to-day activities in their clinic, ensuring exceptional service for all clients as well as managing and coordinating clinical admin requirements. This is a permanent part time position, working Tuesday to Friday, 9:00 am to 5:00 pm. The role is based at our Hawthorn clinic Tuesday to Thursday, and at our Wheelers Hill clinic on Fridays. Who are we? Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing? As a Client Care Coordinator, you will ensure we are providing an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include: Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients Ensuring an exceptional level of client service Supporting and increasing the efficiency of the clinic operations Answering clinic phone calls and emails Assisting with client and doctor enquiries Accurate billing of appointments Providing basic troubleshooting and servicing for hearing devices Other general office duties What do you need to be successful in this role? Solid experience in client care and administration, ideally in a multi-site environment Demonstrated experience working within a team environment and strong team building skills A desire for continuous improvement A passion for delivering an amazing client experience Excellent verbal and written communication skills and lots of patience Demonstrated judgement and advanced skills in the delivery of administrative services Excellent computer skills A warm, collaborative, can-do attitude Resilience, self-motivation and lots of energy Excellent problem-solving skills Why work with us? Competitive remuneration package Salary packaging options Paid parental leave Birthday leave Generous employee discounts on Sonova Products for yourself and your family Ongoing training and support to help you grow and excel in your career Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Passionate about developing people and creating a culture of excellence? Love mentoring and coaching teams to deliver exceptional client experiences? Ready to shape the future of our Client Care services across the region? We are looking for an experienced Client Care professional with coaching and mentoring expertise to join our team as a Client Care Performance Coach at Neurosensory, based at our Brisbane Office. The Client Care Performance Coach provides mentoring and coaching to our Client Care team members, ensuring that our Client Care Policies and Protocols are consistently implemented across all clinics. You'll work closely with Senior Clinicians in Charge to provide expert support on Client Care operations, drive performance improvements, and foster a culture of continuous improvement and professional development. This is a full-time permanent position, with travel to regional clinics as required. Who are we? Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing? As a Client Care Performance Coach, you'll play a vital role in supporting and developing our Client Care teams across the region. You'll provide expert guidance on Client Care Policies and Protocols, work collaboratively with clinic leadership, and drive continuous improvement initiatives. Your day-to-day responsibilities will include: Mentoring and coaching our Client Care team members across our clinic network Provide induction and Training to new Client Care team members Ensuring Client Care Policies and Protocols are consistently implemented across all clinics Supporting Senior Clinicians in Charge with advice on Client Care performance and operational excellence Identifying performance improvements and developing pragmatic implementation plans Assisting with system enhancements and service improvement testing and implementation Supporting promotional activities and client engagement initiatives Supporting clinic teams with client enquiries and performance related concerns Overseeing financial operations, including invoicing practices and billing accuracy Contributing to positive culture through induction, training and Workplace Health and Safety support What do you need to be successful in this role? Extensive experience in Client Care or administration, ideally across multiple locations Demonstrated experience training, coaching and mentoring staff Advanced organisational, prioritisation and time management skills Ability to work effectively in high volume, varied workload environments with good judgement Strong analytical and problem-solving skills Excellent communication and interpersonal skills, with ability to engage and influence across all levels Strong team building and coaching mindset Ability to thrive in areas of ambiguity and uncertainty Desire for continuous improvement and professional development Strong customer focus with passion for delivering excellence Proactive approach to identifying and resolving issues Why work with us? Competitive remuneration package Salary packaging options Paid parental leave Birthday leave Generous employee discounts on Sonova Products for yourself and your family Ongoing training and support to help you grow and excel in your career Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform A values driven and people centred culture Being part of a dynamic and supportive team at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
