Iconic Australian owned global retail business Salary + Profit Share, South Melbourne location, Member Discounts & more! Hybrid role in a vibrant team where we embrace pace, encourage new ideas & leadership Spotlight Group Holdings (SGH) is more than just a retail giant-we're a dynamic, family-owned Australian success story comprising iconic brands like Spotlight, Anaconda and Harris Scarfe. As market leaders in the Australian retail space, we're growing our highly entrepreneurial team, and we need a hands-on, inspiring leader to optimize our digital customer journey. This is a high-impact, hybrid role where you'll embrace a fast-paced environment, drive process improvements, and truly own the digital fulfillment experience for millions of customers. If you thrive on pace, embrace new ideas, and are ready to step up, this is your chance to make a real mark on one of Australia's largest retailers. What You'll Be Doing As the eCommerce Operations Team Leader, you will be the linchpin connecting our online promise to real-world delivery. Your day-to-day will be dynamic, challenging, and rewarding: Lead a High-Performing Team: Inspire, coach, and mentor your team of Ecommerce Operations Administrators, fostering a culture of excellence, ownership, and continuous improvement. Master the Fulfillment Journey: Oversee and optimize every step of the order fulfillment process-from picking and packing to timely shipping-ensuring exceptional speed and accuracy. Champion the Customer: Take ownership of complex online order inquiries and escalations, turning potential pain points into delightful customer service experiences. Drive Efficiency: Proactively identify bottlenecks and lead continuous process improvement initiatives to boost operational efficiency and scale our digital business. Strategic Collaboration: Build strong working relationships with store teams, shared services, and key senior stakeholders to ensure seamless end-to-end operations. Data-Driven Decisions: Prepare, monitor, and present KPI reports to senior leaders, using data to inform strategy and identify critical areas for optimization. What You'll Bring You're a proactive, solution-oriented leader with a genuine passion for retail operations and the digital customer experience. Proven Experience: At least 2+ years of hands-on experience in eCommerce Operations, Online Fulfillment, or a similar logistics-focused role. Leadership Credibility: Prior, demonstrable experience managing and mentoring a small team, ideally within a fast-paced retail or logistics environment. Operational Know-How: Strong practical understanding of order fulfillment, inventory management, and best-practice customer service processes. Problem-Solver: Excellent analytical skills, with a proven ability to solve complex operational challenges efficiently and effectively. Communication Power: Exceptional interpersonal skills and the ability to manage diverse stakeholders, drive outcomes, and clearly present data. Why Spotlight Retail Group? We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture. Financial Rewards: Enjoy a competitive salary combined with a significant Profit Share component. Work-Life Balance: Generous hybrid working model from our centrally located South Melbourne office, close to the market. Unbeatable Discounts: Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe). Impact & Exposure: Direct exposure to key senior stakeholders in one of Australia's largest retailers, allowing you to influence high-level strategy. Growth Culture: A dynamic environment that rewards initiative, creativity, and career development opportunities. Extra Benefits: Access to an Employee Assistance Program (EAP) and Gym Membership Discounts. Ready to lead the future of digital operations for Australia's favourite retailers? Apply now and tell us how you'll elevate our customer experience!
Must have experience with Active Directory and Microsoft Office 365 admin Hybrid role in a dynamic team where we embrace pace and encourage new ideas Australian Driving License Required About the Role The Desktop Services Analysts works in the broader End User Services Team supporting all facets of the Desktop Environment including, but not restricted to: Incident Management, Service Request Management (Add, Moves, Changes), Maintenance, Performance etc, to meet the needs of the Spotlight Retail Group. As a key contact point, and subject matter expert for IT Desktop support and all related systems, you will perform 1st, 2nd and 3rd level infrastructure desktop support as well as providing on call support for escalated 24/7 incidents on a rotating basis. You should be able to relate to people at all levels, have a can-do attitude and see problems as opportunities. In return we'll provide you with the skills and knowledge to succeed - you'll learn new ways of working and be part of a genuinely fast-paced and exciting business. What You Will Be Doing Provide 2nd and 3rd level support for Spotlight Retail Group Desktop Services including Support Group, Various Warehouse sites and the Design Studio MacOS support. Manage logged incidents & service requests to meet agreed SLA objectives Provide 1st, 2nd and 3rd level support for the Family/Owners Desktop Services Ensuring Desktop Service is restored promptly and effectively, whilst minimising adverse effect on business operations Proactively identify, diagnose, document and eliminate Desktop problems that cause or may cause system Incidents Action relevant service requests including New and Terminated Team Members Ensure routine checks of IT Infrastructure performance/alerts are performed About You
You should have at least 3 years' experience in operational support, client facing roles is preferable Experience in Windows 10 &11- Set-up, administration and troubleshooting including SOE Experience in the management (creation, deletion and modification) of Users within Active Directory, Microsoft Office 365, SCCM, Anti-Virus, PCI tools. Management of Telecommunications (Cisco Call Manager/UCM - Physical and Soft Phones, Video Conferencing, Touchpoint, NBN, WiFi, VPN Experience with Microsoft Intune MDM (Windows, iOS and MacOS and Android), Including Enrolment and Application packaging and deployment Experience in the management of Applications - Microsoft Suite (Office 365), Adobe, Browsers. Experience in LAN, WAN, Wi-Fi technologies and the use, deployment, troubleshooting of such technologies. What's in it for you? Along with the incredible career- growth opportunity of being part of this supportive team, we can offer you Great salary base + Super + Profit Share Career progression & personal development A culture that rewards initiative and creativity Centrally located office - South Melbourne Benefits- team discount, EAP, gym discounts and more Who We Are Spotlight Group Holdings ("SGH") is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation. Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space. To apply, please complete our online application form and submit an up-to-date resume. You must have unrestricted working rights in Australia to be considered for this position Only shortlisted candidates will be contacted
No agency enquiries or applications please
Ready to accelerate your digital retail career? Join Spotlight Retail Group (SRG) as an eCommerce Trade Specialist - Creative and help drive the online trading performance across our high-growth Creative & Craft categories. Working alongside experienced trading leaders in a hybrid setup, you'll take ownership of daily online category performance, onsite merchandising, and data-driven site optimization. If you are a commercially minded digital enthusiast who loves turning insights into sales, this is your opportunity to shine. Why Join Spotlight Retail Group? • Iconic Brand: Join a proudly Australian-owned retail leader. • High Impact: Play a pivotal role in accelerating the digital growth of our Home Interior category. • Dynamic Environment: Fast-paced team culture where commercial thinking, initiative, and fresh ideas are truly valued. • Perks & Flexibility: Hybrid working model based at our Support Group, complete with generous team member benefits and discounts. What You'll Do • Onsite Merchandising: Optimise product listing pages (PLPs), product detail pages (PDPs), and site navigation to ensure a seamless, high-converting customer journey for our Creative categories. • Campaign & Trading Execution: Execute promotional campaigns, key trading events, and seasonal product launches across the website. • Performance Analysis: Track and report on core eCommerce metrics-including sales, conversion rate, average order value (AOV), and gross margin-to identify trading trends. • Data to Action: Review site search, traffic, and sales data to uncover quick wins, improve product discoverability, and drive commercial performance. • Cross-Functional Collaboration: Partner with merchandise buyers, digital marketing, and UX/UI teams to align stock availability, promotions, and online presentation. What We're Looking For • Relevant Experience: 1-3 years of hands-on experience in eCommerce trading, digital merchandising, or online category coordination. • Digital & Technical Acumen: Familiarity with eCommerce platforms, Content Management Systems (CMS), and Web Analytics tools (e.g., Google Analytics). • Metric Mindset: Solid understanding of core eCommerce KPIs (conversion rate, AOV, traffic, margin) and how to influence them. • Action-Oriented: Ability to turn performance data into immediate, practical website improvements. • Strong Communicator: Excellent organizational and stakeholder management skills with a collaborative, proactive approach. Who We Are Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars: • Spotlight Retail Group (SRG): Home to iconic, market-leading retail brands like Spotlight, Anaconda and Harris Scarfe. • Spotlight Property Group (SPG): Managing a significant portfolio of property assets. • Spotlight Group Investments (SGI): Overseeing investments and other direct assets. Ready to Shape the Future of Our Creative Category? Click Apply to submit your resume and cover letter. You must have unrestricted working rights in Australia to be considered for this position Only shortlisted candidates will be contacted No agency enquiries or applications please
Iconic Australian owned and operated global retail brand Max Term Contract 12 months Hybrid role with Competitive Salary + Super + Profit Share + Team Discounts Spotlight Group Holdings is seeking a commercial, data-driven Customer Experience Manager to cover a 12-month parental leave contract. Operating across iconic Australian retail brands-Spotlight, Anaconda, Mountain Designs, and Harris Scarfe-you will act as the key business owner driving end-to-end customer journey optimisations, conversion improvements, and digital product enhancements across our eCommerce platforms. Why Join Us? At Spotlight Group Holdings, we foster a vibrant, team-oriented culture that champions innovation and fresh ideas. We don't just offer jobs; we offer significant career paths with outstanding benefits and a supportive environment where your leadership and contributions are truly valued. Work-Life Balance: Embrace flexibility with our hybrid work options. Rewarding Compensation: Enjoy a competitive salary + super + a fantastic profit-share scheme. Accelerated Career Growth: Benefit from excellent opportunities for career progression and personal development within a market-leading retail group. Exceptional Perks: Access generous team discounts across our iconic brands (Spotlight, Anaconda, Mountain Designs, Harris Scarfe), plus EAP and gym discounts. Collaborative & Fast-Paced Culture: Thrive in a genuinely exciting and dynamic business that celebrates initiative and creativity. Convenient Location: Our centrally located South Melbourne office is just steps from the South Melbourne Market. What You'll Be Doing Product Ownership: Define and prioritise the eCommerce backlog, and partner with design, eCommerce, and engineering teams in an Agile environment. Conversion Rate Optimisation (CRO): Manage the CRO Lead, to deliver a program of continuous learning and improvement across multiple websites. UX & Performance: Oversee the UX program of work to deliver optimal eCommerce discoverability and conversion, and work with brand and digital teams to optimise user journeys. Data-Driven Insights: Utilise web analytics (e.g., Google Analytics) to monitor KPIs, translate user behaviour into actionable strategies, and measure roadmap impact. Program Continuity: Manage the delivery of planned roadmap initiatives and deliver clear handover documentation upon contract completion. What We're Looking For Proven track record as a Product Owner, CX Manager, or similar role in B2C/B2B eCommerce. Solid expertise in CRO techniques, UX principles, web analytics tools (Google Analytics), and Agile delivery tools (Jira). Excellent project and vendor management skills with the ability to manage multiple priorities simultaneously. Strong collaborative communication skills and a thrive-under-pace mindset. Unrestricted working rights in Australia. Who We Are Spotlight Group Holdings (SGH) is Australia's largest privately-owned and operated family business. Comprising the Spotlight Retail Group (Spotlight, Anaconda, Mountain Designs, and Harris Scarfe), the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation, SGH is acknowledged as a market leader within the Australian retail space. We're looking for talented, highly entrepreneurial individuals to join our growing team. Ready to Make an Impact? If you're eager to join a supportive team and contribute to a leading Australian retail brand, we encourage you to apply! Please complete our online application form and submit an up-to-date resume. Important: You must have unrestricted working rights in Australia to be considered for this position. Only shortlisted candidates will be contacted. No agency enquiries or applications please.
Are you a CA/CPA qualified (or studying) accountant with 3+ years of experience looking for a broad, high-impact role with exposure to senior leaders in one of Australia's largest and most diverse private family businesses? Spotlight Group Holdings (SGH), a $3bn+ privately held Australian parent company, is seeking a highly motivated and detail-oriented Financial Accountant to join our dynamic Finance team. This is an exceptional opportunity to drive financial excellence and contribute to the strategic growth of a multi-faceted organisation with significant domestic and international operations. The Opportunity Reporting to the Finance Manager, you will play a crucial role in driving financial excellence across our investment and trading entities. This is an exceptional opportunity for a motivated accountant to own complex portfolios, sharpen their strategic analysis skills, and fast-track their professional growth. Key Responsibilities Financial Reporting: Lead end-to-end monthly and quarterly management reporting across various investment trading entities. Trust & Investment Accounting: Manage complex accounting processes tailored to trust formats and investment structures, including journals, accruals, and monthly balance sheet reconciliations. Tax & Statutory Compliance: Prepare and assist with BAS, FBT, Income Tax reconciliations, statutory reporting, and annual audit processes. Cash & Variance Management: Review bank/investment reconciliations, execute cash flow tracking/forecasting, and deliver insightful variance analysis. Stakeholder Engagement: Partner with internal teams and senior leadership to provide high-quality ad-hoc reporting and financial analysis. What You'll Bring We are looking for a proactive, detail-oriented professional who wants to understand the "why" behind the numbers. Essential Criteria Experience: 2-5 years of accounting experience. A background in Business Services (Public Practice) or an investment/family office environment is highly advantageous. Technical Domain: Strong hands-on experience with month-end reporting and statutory tax obligations. Familiarity with trust structures is preferred. Systems & Tools: High proficiency in Xero and advanced Microsoft Excel skills. Qualifications: CA/CPA qualified, or actively studying towards it. Soft Skills: Exceptional communication skills, a natural curiosity to learn, and the absolute discretion required to handle high-net-worth confidential data. Why Join SGH? We offer a culture that rewards initiative and creativity and provides a clear pathway for professional growth along with: Exceptional Exposure: Direct exposure to key senior stakeholders and career opportunities across one of Australia's largest and continuously growing private businesses. Career Development: A broad, challenging role with structured career progression, personal development, and mentoring. Flexibility: Benefit from our hybrid working model. Great Perks: Enjoy discounts across all brands (Spotlight, Anaconda, Harris Scarfe), EAP access, Gym Membership Discounts, and more. Culture: Join a supportive and inclusive culture where your contributions matter. Who We Are Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars: Spotlight Retail Group (SRG): Home to iconic, market-leading retail brands like Spotlight, Anaconda, and Harris Scarfe. Spotlight Property Group (SPG): Managing a significant portfolio of property assets. Spotlight Group Investments (SGI): Overseeing investments and other direct assets. Join us and be part of a company that is passionate about driving business growth and delivering exceptional value. Apply Now If you're ready to take the next step in your career and apply your financial expertise to a dynamic, multi-pillar organisation, we want to hear from you!
