Description
Customer Service Specialist (AAMI Specialists)
Part-Time RoleLocations- Brisbane, QLD, AustraliaStart Date- Wednesday 4 th November
Thinking about a new career path? Come join Suncorp in Brisbane!Are you looking for a secure and rewarding role where your people skills truly matter?We're currently recruiting part-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.
Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.
Shift DetailsThis is a part-time role with a set roster option of 30 hours, 7.5 hours a day on Mon, Tues, Wed & Fri.Start window: 9:00am - 11:00am (8:00am - 10:00am during daylight saving).Please note 'Start window' means you may be rostered to start at any time within this window and must be available to work these hours.
TrainingComplete a 7-week, full-time paid training program based in our Brisbane office, designed to give you the knowledge and support you need to succeed.Please note that you'll be required to work from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model. Rosters are provided 6 weeks in advance. What You'll Be Doing as an AAMI Specialist:Support customers with their insurance enquiries over the phoneProvide personalised solutions that meet customers' needsBuild strong customer relationships through exceptional serviceAchieve service and sales targets while putting the customer firstResolve enquiries confidently and efficiently What You'll Bring:A genuine passion for helping customersStrong communication and problem-solving skillsThe ability to explain information clearly and simplyMotivation to achieve individual and team goalsA collaborative approach to working both in the office and remotelyResilience, adaptability and a willingness to learn Home Office RequirementsAs this is a hybrid role, Suncorp will provide your laptop. You'll need:A reliable internet connectionAn ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)A private, quiet workspace suitable for taking customer calls
What You'll Enjoy:Competitive salary: $62,000 + 12.5% super (pro-rated for part-time hours)Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)Hybrid working with a blend of office and home-based workA strong focus on work-life balanceStaff discounts with more than 400 leading Australian retailersUp to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and moreReward and recognition programsOngoing learning, career development and internal progression opportunitiesJoin one of Australia's most trusted and inclusive employersOpportunities to get involved in community initiatives and volunteering programs Please note: Benefits may vary depending on role, level and location.
Explore our full benefits
Why You'll Love Working at Suncorp: At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. Chase the Sun and apply today.
Description
Claims Support Officer We're looking for a Claims Operations Support Officer to join our Personal Injury Claims Operations team in Sydney. In this role, you'll support customers, claims teams and business partners through a mix of customer service, claims administration and operational support activities within a fast-paced Contact Centre environment. This is a full-time, 12-month contract opportunity based in Sydney. Salary $82,800. What you'll do Be the first point of contact for customer enquiries across a range of Personal Injury insurance schemes, delivering a positive and supportive customer experience. Manage inbound calls and provide accurate information in line with business procedures and regulatory requirements. Support Claims teams through administrative and operational tasks including claim reviews, claim reopen requests, payment updates and system validation activities. Investigate and follow up information required to support claims processing and customer outcomes. Manage customer feedback and escalate complex matters where required. Contribute to continuous improvement initiatives and support the wider team during busy periods. What you'll bring Previous experience in customer service, administration, contact centre or operations environments. Strong communication skills with the ability to build rapport and handle customer conversations with empathy and professionalism. Excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment. Confidence using Microsoft Office and web-based systems. A proactive and adaptable approach, with strong problem-solving and organisational skills. Experience within insurance, claims or financial services will be highly regarded. What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereWhy you'll love working with usAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online today At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact or a confidential conversation .
Description
Assistant Finance Analyst SuncorpLocation: Sydney (Hybrid working available)
Position: Full-Time (12 Months Contract)
Team: CFO Insurance - Finance & Advice
Salary: PB3 BandKick-start your finance career with SuncorpAre you a recent Accounting, Finance or Business graduate looking to build your career in a leading financial services organisation? Suncorp is seeking a motivated and detail-oriented Assistant Finance Analyst to join our CFO Insurance Finance team.This role is ideal for recent graduates or early-career finance professionals looking to gain hands-on experience across financial reporting, budgeting, forecasting, and month-end processes while working alongside experienced finance professionals in a supportive and collaborative environment.What you'll be doingSupport month-end finance activities, ensuring accurate and timely delivery of financial results.Prepare and process accounting journals, reconciliations, and variance investigations.Proactively investigate and resolve data variances and reconciliation issues.Assist with monthly management reporting, Board reporting, and Half-Year and Full-Year external reporting activities.Contribute to forecasting and budgeting activities through financial analysis and insights.Identify and implement process improvements to simplify reporting and improve processes, contributing to transformation and continuous improvement activities.Partner with stakeholders across Finance & Advice to support performance reporting and business decision-making.Develop an understanding of key business drivers, trends, and financial performance outcomes.What we're looking forEssentialDegree qualification in Accounting, Finance, Business, or a related discipline.Up to 2 years' experience in accounting, finance, business analysis, or analytical roles.Strong analytical and problem-solving skills with exceptional attention to detail.Inquisitive mindset with the ability to identify trends, investigate variances, and deliver meaningful insights.Advanced Excel skills and confidence working with financial systems and reporting tools.Ability to work both independently and collaboratively while managing competing priorities and delivering accurate work within tight deadlines.A continuous improvement focus, with the capability to identify efficiencies and enhance reporting, processes and controls.Strong communication and stakeholder engagement skills.Interest in financial services and a desire to build a long-term career in finance.DesirableProgress towards, or interest in pursuing, professional qualifications such as CA, CPA, or CFA.Exposure to financial services, management reporting, budgeting, forecasting, or decision support activities.Experience with tools such as Oracle, TM1/Cognos, or Power BI.Knowledge of General Insurance financial reporting and/or IFRS17.Understanding of the financial services industry and its key business drivers.What You'll EnjoyAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.Opportunity to receive performance-based Incentives and Suncorp shares for eligible employeesHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employeesFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 900+ retailers, Fitness Passport, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leaveDiversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Suncorp Group employee benefits are designed to support, empower and reward our people. Make working, work for you.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. Chase the Sun and apply today.
Description
Build strong broker relationshipsCreate commercial opportunitiesHelp grow Vero's business About the roleAs a Senior Business Development Manager, you'll manage and grow a dedicated portfolio of Vero brokers. You'll get to know your brokers and their businesses, understand what matters to them and work with teams across Vero to deliver practical solutions for their customers.You'll have ownership of your portfolio and play an important role in strengthening Vero's presence in the local market, supporting retention, growth and a positive broker experience. What you'll doBuild strong, trusted relationships with broker partners.Develop broker business plans focused on retention, profitable growth and satisfaction.Identify and develop new business opportunities through broker relationships and market activity.Work closely with underwriting, claims and credit teams to find solutions and resolve issues.Lead broker meetings and deliver product presentations and training.Keep across market trends and share insights that help strengthen our broker proposition and portfolio. What you'll bringAround five years or more experience in insurance distribution, broking, underwriting or a relevant business development role.Strong relationships within the broker market and a good understanding of general insurance and commercial products.Experience managing a commercial portfolio and working through changing market conditions.Strong communication, negotiation, and influencing skills.A collaborative, personable approach, and confidence in building relationships and developing opportunities.A strong commitment to building a positive team culture, with the ability to collaborate across teams and functions to achieve the best outcomes for our brokers and customers. A strong culture and genuine collaboration are key to being successful in this role. A current driver licence and the flexibility to meet with brokers locally.What You'll EnjoyAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.Opportunity to receive performance-based Incentives and Suncorp shares for eligible employeesHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employeesFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 900+ retailers, Fitness Passport, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leaveDiversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. We are aware that some candidates may be experiencing issues when submitting their application. If you receive an error message during the submission process, please contact for assistance.
