Description
Are you a senior service desk professional ready to lead a team while staying close to the technology? As an IT Service Desk Team Lead, you will lead a team of IT help desk engineers, provide technical guidance on complex issues, and help deliver outstanding support experiences for our clients.This is a hands-on role where you will spend time mentoring your team, managing service performance, supporting escalations, and contributing to technical outcomes. You will be a trusted leader within the Service Desk, driving accountability, collaboration and continuous improvement while leading by example every day.About UsWe are The Missing Link, one of Australia's most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you are valued, challenged, and supported to grow.We are THE MISSING LINK between where you are and where you want to be.We are currently seeking an IT Help Desk Team Lead to join our team. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.Key Responsibilities Include: Coach, mentor, and motivate a high-performing Service Desk team Support hiring, onboarding, inductions, and ongoing development Foster a positive, accountable, and collaborative team culture Ensure workloads are balanced and resources are used effectively Keep utilisation high while minimising non-billable admin time Ensure timesheets, job notes, and processes are accurate and up to date Ensure policies, procedures, and company values are followed Ensure SLAs are consistently met Ensure incident and problem management processes are followed Prioritise managed clients and deliver high-quality outcomes Provide technical support when needed Troubleshoot across on-prem, hybrid, and cloud environments
Requirements
2+ years as a Service Desk EngineerMinimum 1 year of experience leading a teamMSP and/or Cloud Services experienceStrong technical foundations with a professional, logical troubleshooting approach Proactive mindset with a passion for finding better ways of doing things Relevant Microsoft, vendor or industry certifications or the drive to achieve them
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.Here are some of the best bits about working at The Missing Link:Supportive, collaborative and respectful environmentCompany paid technical certificationsCompetitive salary and bonus structureGreat environment with regular staff eventsFree breakfast, soft drinks/juices and monthly lunches
Description
About The Missing LinkAt The Missing Link, we are one of Australia's most awarded IT companies and have been helping organisations solve complex technology challenges for over 25 years. Our team combines deep technical expertise with a customer-first approach to deliver outstanding outcomes across cyber security, cloud, infrastructure, networking, managed services, and digital transformation.Due to continued demand from our clients, we are seeking an experienced Technical Infrastructure Project Manager to join us on an initial contract engagement supporting a leading organisation within the insurance sector.The OpportunityWe are looking for a technically capable Infrastructure Project Manager to provide additional delivery capacity to a busy IT leadership team and drive several critical infrastructure initiatives currently underway.This is an initial 3-month contract requiring approximately 2-3 days per week, offering a hybrid working arrangement from Parramatta.Working closely with senior technology stakeholders, you will take ownership of project governance, coordination, delivery management, and stakeholder engagement across multiple infrastructure initiatives including business continuity, data centre, and infrastructure refresh programs.
Requirements
Key ResponsibilitiesCoordinate internal technical teams, external vendors, and business stakeholders.Drive infrastructure and operational resilience initiatives, including Business Continuity Plan (BCP) refresh activities.Support data centre refresh and infrastructure modernisation programs.Facilitate governance forums, status reporting, and executive communications.Ensure projects are delivered on time, within scope, and aligned to business objectives.Identify and mitigate delivery risks whilst maintaining strong stakeholder engagement. About YouYou are a hands-on Technical Project Manager with strong infrastructure knowledge and the ability to confidently engage with both technical and business stakeholders.You will bring:Proven experience delivering enterprise infrastructure projects.Strong understanding of data centre, server, network, cloud, and operational infrastructure environments.Experience managing multiple concurrent projects and competing priorities.Strong stakeholder and vendor management capabilities.Experience delivering Business Continuity, Disaster Recovery, or resilience-related initiatives.Excellent communication, documentation, and reporting skills.Ability to operate independently within a fast-paced environment.Strong project governance and risk management experience.Desirable ExperienceExperience within the insurance or financial services sector.Relevant project management certifications such as PRINCE2, PMP, Agile, or equivalent.Exposure to infrastructure transformation, technology refresh, or cloud migration projects.
Benefits
Why Join The Missing Link?Work with one of Australia's leading technology services organisations.Flexible hybrid working arrangements.Opportunity to make an immediate impact on business-critical technology initiatives.Collaborative and highly skilled technical environment.Potential for contract extension based on project outcomes.Apply NowIf you are an experienced Infrastructure Project Manager with a strong technical background and a track record of delivering complex infrastructure projects, we'd love to hear from you.Apply now with your CV and a brief summary of your relevant experience.
Description
About UsWe are The Missing Link, one of Australia's most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you are valued, challenged and supported to grow.We are THE MISSING LINK between where you are and where you want to be.The RoleWe are looking for an experienced Account Executive to join our sales team in Melbourne. The ideal candidate will have a proven track record in the IT industry, building and developing client relationships, which will help them sell multiple vendor solutions, a range of Consulting Services, and Managed Service offerings.Working within an energetic, highly motivated team, you will be provided ongoing support, training and development to be successful in the role, all within a flexible working environment.As part of this role, you will:Manage client relationships (both existing and new) and bring in new business focusing on the mid-market segment ( seats).Develop and execute on strategic account and territory plans to meet quarterly and annual sales objectives.Work closely with marketing, pre-sales, technical staff and strategic vendors to create and manage a strong pipeline of new business for product, services and managed services.Communicate the value of The Missing Link solutions to C-level executives and other senior decision-makers.Identify business problems and align them to solutions in areas such as Cloud, Connectivity, Networking, Security, Datacentre, Productivity and Backup & Recovery.Understand customer pain points and have an honest and transparent approach.Be self-motivated, passionate and responsive.
Requirements
Minimum of 5+ years experience as a sales professional in information technology.Demonstrated experience selling large complex IT solutions at a mid-market level.Well developed business acumen with creative sales and negotiation skills to handle complex scenarios at all levels.Passion for building long-term customer relationships, and a focus on excellent customer service.The successful candidate will have the following qualities:Self-motivation Excellent Interpersonal skills Excellent communication skillsHigh degree of professionalism Strategic Thinking Planning/Organising Skills
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:Competitive base salary with an uncapped commission structureOpportunity to sell high-demand, high-impact cybersecurity solutionsSupportive, collaborative team environment with strong technical backingOngoing training and professional development in a rapidly growing industryClear career progression in a business that values performance and initiative
