What success looks like in this role: Location: Melbourne Metro, VIC
Employment Type: Full-Time PermanentAbout the RoleWe are seeking a customer-focused Tech Field Engineer to provide onsite technical support across a diverse client portfolio including Dell, Lenovo, Apple, and Microsoft environments. This is a hands-on field-based role responsible for delivering break/fix support, installations, upgrades, and maintenance of end-user and infrastructure technologies while ensuring exceptional customer service and SLA performance.
Key ResponsibilitiesProvide onsite hardware, software, and basic network support for desktops, laptops, mobile devices, printers, servers, AV equipment, and other connected technologies.Perform break/fix repairs, diagnostics, installations, upgrades, and preventative maintenance activities.Execute IMAC services (Install, Move, Add, Change) and device deployments.Support tech bars, kiosks, and desk-side support requirements.Configure, test, and certify hardware, software, and client applications.Manage incidents and service requests within agreed SLA targets.Maintain accurate documentation and provide timely updates to customers and stakeholders.Deliver a professional and customer-centric experience at all times. You will be successful in this role if you have: 1-2 years of hands-on IT support, desktop support, or field service experience.Experience troubleshooting and repairing desktops, laptops, printers, and peripheral devices.Exposure to Windows environments, Microsoft 365, networking fundamentals, and mobile devices.Strong customer service, communication, and problem-solving skills.Ability to work independently in a field-based environment.Current driver's licence and willingness to travel within the Metro VIC region. PreferredCompTIA A+, Microsoft, Dell, Lenovo, or other relevant technical certifications.Experience supporting enterprise customers in a break/fix or field services environment.
Why Join Us?Join a high-performing field services team supporting leading global technology brands. You'll gain exposure to a variety of customer environments while building your technical expertise and delivering meaningful outcomes for our clients.Ideal Candidate: A hands-on Field Engineer with strong break/fix and installation experience who enjoys working directly with customers and solving technical issues on-site. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals. We are seeking a reliable, customer-focused Airport Support Technician to provide on-site technical and operational support for key airport equipment and customer-facing technologies. Previous experience in a customer-facing role, ideally within a fast-paced or public-facing environment. Experience in technical support, mechanical maintenance, or troubleshooting of equipment. Familiarity with kiosk systems, bag-drop technology, or similar automated service devices. Meets SLA requirements and ensures client satisfaction in all interactions. Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution. Ability to work in Rotational Shifts. You will be successful in this role if you have: Preferred prior experience with customer facing roles/duties. Preferred prior experience in support mechanical maintenance, airport equipment, kiosks, bag-drop. Ability to successfully complete a Police Check and Aus Check requirements needed to obtain an ASIC (Aviation Security Identification Card). A Valid Driver's License is required. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals. Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations. Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk. Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services. Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets. Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services. Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations. Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users. Maintain a high degree of professionalism. Ensure customer satisfaction throughout all transactions.You will be successful in this role if you have:NV1 Security Clearance is must to have for this role. Time management Motivated and enthusiastic. Experience in the delivery of IT support services with specified KPI's Effective verbal and written communication skills Strong focus on providing customer service, with great verbal and written communication skills Problem-solving abilities and an analytical mindset. A keen interest in developing a career in IT.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: Serves as Field Engineer for large, complex clients and across the range of company products and services.Performs VIP deskside support activities.Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.Troubleshoot operating system, application, and performance issues-Configure and troubleshoot mobile device management (MDM) platforms such as Intune, Support MFA solutions including YubiKeys, smart cards, and authentication tokens, Manage Active Directory and Azure AD user accounts, Provide white-glove support for executives and VIP stakeholders. Create and maintain technical documentation. Develop knowledge articles and troubleshooting guides.
You will be successful in this role if you have:NV2 Security Clerance is required for this role.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: We are seeking motivated and technically capable Centre of Excellence (COE) Technical Support Specialist to join our national ICT team.The Centre of Excellence provides specialized Level 2 remote technical support, focusing on resolving incidents remotely, improving customer outcomes and reducing the need for on-site Field Engineering intervention.This role is suited to someone who enjoys troubleshooting, can think logically under pressure and knows how to take ownership of an issue from investigation through to resolution or appropriate escalation.This is an on-site role and cannot be performed from home due to the nature and security requirements of the environment. Candidates must be able to work from their designated work location for all rostered shifts.Key Responsibilities
Provide Level 2 remote technical support for Incidents and Service Requests across a large enterprise ICT environment. Investigate, diagnose and resolve technical issues remotely wherever possible. Support end-user computing environments including desktops, laptops, applications, network connectivity, VPN, printers, peripherals and associated services. Use remote diagnostic and support tools to identify faults and implement appropriate resolutions. Quickly determine whether an issue can be resolved remotely or requires Field Engineering or another specialist resolver group. Take ownership of assigned tickets and maintain momentum through investigation, resolution and escalation. Manage multiple active tickets while maintaining quality, productivity and SLA requirements. Maintain clear, accurate and technically meaningful ticket notes. Follow approved knowledge articles, troubleshooting procedures and technical documentation. Communicate clearly with customers throughout the lifecycle of their incident. Work closely with the Service Delivery Centre, Service Desk, Field Engineering and specialist resolver teams. Identify recurring faults, technical trends, process gaps and opportunities for improvement. Contribute technical knowledge and lessons learned to improve team capability and remote resolution outcomes. Support knowledge sharing and continuous improvement across the wider ICT support environment. Maintain a high degree of professionalism and customer service throughout all interactions.
Key Skills & ExperienceThe successful candidate will ideally demonstrate: Strong experience providing Level 2 ICT support within an enterprise environment. Strong Windows desktop and laptop troubleshooting capability. Experience diagnosing application, connectivity, VPN, printing, peripheral and end-user device issues. Experience using remote support and diagnostic tools. Experience with ServiceNow or similar IT Service Management platforms. Strong analytical and structured problem-solving skills. Ability to investigate faults logically and efficiently rather than relying solely on scripted troubleshooting. Ability to determine when further remote troubleshooting will add value and when an issue should be escalated. Strong incident ownership and workload management. Ability to manage competing priorities while working within defined KPIs and SLAs. High-quality technical documentation and ticket management skills. Strong verbal and written communication skills. Strong customer service focus. Ability to work independently while contributing effectively within a national team. Willingness to share knowledge and assist other analysts. A proactive approach to learning and continuous improvement.
You will be successful in this role if you have:NV1 Security Clearance is must have for this role.On-site position, Applicants must be able to attend their designated work location for all rostered working hours.Time management.Motivated and enthusiastic. Previous experience in a Level 2 remote support, desktop support, End User Computing or technical service desk environment. Experience supporting large-scale enterprise or Australian Government ICT environments. Knowledge of ITIL-aligned Incident, Request and Problem Management practices. Experience identifying recurring technical issues and contributing to Problem Management activities. Experience developing or improving technical knowledge articles and troubleshooting documentation. Experience mentoring, coaching or providing technical assistance to other support staff.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.You will be successful in this role if you have: Requirement is Australian Citizen
Being able to hold and maintain a Baseline clearance Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations.Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.Maintain a high degree of professionalism.Ensure customer satisfaction throughout all transactions.You will be successful in this role if you have:NV1 Security Clearance is must to have for this role.Time managementMotivated and enthusiastic.Experience in the delivery of IT support services with specified KPI'sEffective verbal and written communication skillsStrong focus on providing customer service, with great verbal and written communication skillsProblem-solving abilities and an analytical mindset.A keen interest in developing a career in IT.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: The Senior Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals. Responsibilities and Accountabilities:Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations.Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.Maintain a high degree of professionalism.Ensure customer satisfaction throughout all transactions.You will be successful in this role if you have:NV1 Security Clearance is must to have for this role.Time managementMotivated and enthusiasticExperience in the delivery of IT support services with specified KPI'sEffective verbal and written communication skillsStrong focus on providing customer service, with great verbal and written communication skillsProblem-solving abilities and an analytical mindset.A keen interest in developing a career in IT.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: Provides onsite technical support and hardware repair services across Cairns and surrounding areas. Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware. Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts. Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities. Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently. Completes service documentation accurately and within required timeframes. Works independently while maintaining high levels of customer satisfaction and professionalism. Communicates effectively with customers, service delivery teams, and technical support groups. Follows customer-specific processes, safety requirements, and service level commitments. Meets SLA targets while delivering a positive customer experience. You will be successful in this role if you have: High School Diploma, GED, or equivalent qualification. Technical certification, Associate Degree, or relevant vocational training preferred. 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments. Strong troubleshooting and fault-finding skills across laptop and desktop hardware. Experience installing and replacing hardware components such as motherboards, screens, batteries, keyboards, SSDs, and memory modules. Good understanding of Windows operating systems and desktop computing environments. Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable. Strong customer service, communication, and documentation skills. Ability to work independently and manage multiple onsite service requests. Current Australian Driver's Licence and willingness to travel throughout the Cairns region. OEM or manufacturer certifications are advantageous. If you enjoy hands-on IT work, solving technical challenges, and working independently, this is an exciting opportunity to grow your skills while supporting a diverse range of customers and technologies Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
What success looks like in this role: Provide onsite and remote support for desktops, laptops, monitors, and peripheral devices.Perform basic installation, maintenance, troubleshooting, and repair of IT equipment.Support IMAC activities (Installs, Moves, Adds, and Changes) across client environments.Assist with network, server, device, and application testing activities.Ensure timely resolution of service requests while meeting SLA commitments.Maintain accurate documentation and ticket updates within the service management system.Deliver a high level of customer service and ensure client satisfaction.Follow established operational procedures, compliance requirements, and technical standards.You will be successful in this role if you have:At least Baseline Security Clearance is Mandatory
High School Diploma, GED, or equivalent qualification.Up to 1 year of experience in IT support, desktop support, field services, or a related technical role.Basic understanding of computer hardware, software, operating systems, and peripherals.Strong troubleshooting, communication, and customer service skills.Ability to follow documented processes and work effectively in a team environment.Willingness to learn new technologies and complete required technical certifications.Customer-focused mindset with strong attention to detail and problem-solving abilities.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here .
