Luxury Travel Consultant, Sydney
Job Summary
Wedded Wonderland is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level travel support for destination weddings, milestone celebrations, and their guests. This role supports complex, multi-party travel arrangements in collaboration with senior luxury travel specialists, wedding planners, venues, and global travel partners.
The position requires precision, professionalism, and availability across weekends and holidays to ensure uninterrupted support during live wedding and travel periods.
Key Responsibilities
Travel Coordination and Research
Support the coordination of travel itineraries for destination weddings, honeymoons, guest travel, and post-event extensions
Assist with accommodation, transfers, and experience arrangements aligned with wedding and celebration schedules
Ensure all travel components are accurate, date-aligned, and appropriate for group and event-based travel
Execute travel arrangements based on approved designs and plans prepared by senior luxury travel specialists
Client, Guest, and Planner Communication
Communicate professionally with guests, planners, and partners via WhatsApp, email, and phone
Deliver calm, discreet, and culturally sensitive support to international and high-expectation clients
Assist guests with travel-related inquiries, logistics clarifications, and itinerary updates
Maintain professionalism when supporting emotionally sensitive events such as weddings and celebrations
Operations and Issue Management
Monitor active travel bookings and guest movements during assigned shifts
Proactively identify potential conflicts or risks related to dates, rooming lists, arrivals, and transfers
Resolve standard travel issues independently and escalate complex matters to senior specialists when required
Maintain high responsiveness and accountability during weekend and holiday operations
Administrative and CRM Support
Accurately log bookings, guest details, notes, and communications in internal CRM systems
Maintain organized, client-ready documentation including itineraries and confirmations
Coordinate internally on billing support, confirmations, and operational follow-ups
Ensure all records remain complete and current throughout the wedding or celebration lifecycle
Supplier and Partner Coordination
Coordinate with hotels, transfer providers, and local service partners to support approved travel plans
Represent Wedded Wonderland professionally in all supplier interactions
Support relationship continuity between planners, venues, and travel fulfillment partners
Maintain awareness of key destination wedding and luxury travel locations globally
Requirements
Job Requirements
Minimum 5 years' experience in luxury travel, travel coordination, concierge services, hospitality operations, or related roles
Proven experience supporting complex itineraries and group travel
Strong written and verbal English communication skills
Comfortable managing communication across WhatsApp, email, and phone
High attention to detail when preparing guest-facing itineraries and documentation
Ability to work independently and manage multiple priorities
Availability to support weekend and holiday operations as required
Experience supporting premium or high-expectation clients
Nice to Have
Exposure to destination weddings, events, or luxury travel environments
Experience working with international clients and distributed teams
Familiarity with CRM systems or travel coordination platforms
Background in hospitality, concierge services, or executive support
This role focuses on execution excellence, experience protection, and operational precision within a luxury weddings and celebrations ecosystem.
Requirements Application Process
Apply through the job board and also email with the subject: "Travel Consultant Your Name"
Please include:
Three examples of high-value client experiences, luxury accounts, or premium brand events you have managed, including:
- The client brief or project objective
- Your strategic approach and personalized client service decisions
- The results, sales performance, or client retention outcomes Your LinkedIn profile and any relevant portfolio, lookbook, or professional links.
Complete a one-way interview via this link that is also sent to your email:
Shortlisted candidates will complete a paid trial session based on a real Wedded Wonderland client consultation or service brief.
Final decisions are typically made within 48 hours after the trial session.
We hire based on exceptional taste, client relationship management, and commercial judgment rather than years of experience alone.
Join Wedded Wonderland, part of Wonder Group, the world's premier destination wedding platform. As the largest B2B marketplace and tools provider for the wedding industry, we connect wedding venues and vendors with an expansive global audience. Our innovative platform features thousands of venues and vendors worldwide, and our mission is to revolutionise the way weddings are planned and celebrated.
You will be responsible for the sales & growth off Wedded Wonderland for inspiration, Venue Wonderland for venue bookings & Get Wedded In for impactful magazine content.
Job Overview:
We are seeking a dynamic Global Business Development Partner to spearhead our expansion and strengthen our presence worldwide. This role calls for a visionary who is passionate about building relationships and unlocking new business opportunities. You will be at the forefront of our market expansion efforts, crafting strategies that enhance our global footprint and ensure sustainable growth.
Key Responsibilities:
Develop and execute strategic plans to expand our market share across international markets.
Cultivate strong relationships with key industry players, including wedding venues, vendors, and planners.
Lead negotiations and close deals that contribute to our strategic goals.
Collaborate with marketing and product teams to align on market needs and promotional strategies.
Provide insights into market trends and competitor activities to guide strategic decisions.
Represent Wonder Group at industry conferences, seminars, and networking events.
Qualifications:
Proven experience in business development, preferably in the hospitality, events, or wedding industry.
Strong track record of driving growth and expanding business into new markets.
Excellent communication, negotiation, and presentation skills.
Ability to work independently in a remote setting, with a willingness to travel internationally.
Fluency in multiple languages is a plus.
What We Offer:
Opportunities for professional growth and leadership development.
A vibrant, supportive community passionate about transforming the wedding industry.
Requirements Application Process
Apply through the job board and also email with the subject: "BDM Application Your Name"
Please include:
Three examples of high-value client experiences, luxury accounts, or premium brand events you have managed, including:
- The client brief or project objective
- Your strategic approach and personalized client service decisions
- The results, sales performance, or client retention outcomes Your LinkedIn profile and any relevant portfolio, lookbook, or professional links.
Complete a one-way interview via this link that is also sent to your email:
Shortlisted candidates will complete a paid trial session based on a real Wedded Wonderland client consultation or service brief.
Final decisions are typically made within 48 hours after the trial session.
We hire based on exceptional taste, client relationship management, and commercial judgment rather than years of experience alone.
About the role Our consultants look after celebrations. When a couple plans their destination wedding with us, 50 to 100 guests need rooms, experiences and insurance too, and the couple still has a honeymoon to plan. We're looking for a Luxury Travel Consultant for our North Strathfield team who knows premium travel and loves turning enquiries into journeys. What you'll own Enquiries to bookings. Couples and families come to us through our brand, our events and our venue and planner partners. You reach out to every enquiry in our CRM and on our social channels, then qualify, propose and confirm.Conversion targets. You're measured on how many of those enquiries become bookings, against clear conversion targets.Custom journeys and packages. You build, and help our product team build, luxury journeys and travel packages tailored to each client, working directly with our travel and business suppliers and our destination management companies (DMCs).Group travel for weddings. Guest room blocks, experiences and travel insurance for the whole wedding party.Honeymoons and anniversaries. The couple's own trip, from first idea to last transfer.Your client book. Guests from one wedding often become the next couple.Support behind you. Flights and ticketing go to our ticketing desk; payments, accounting and operations are handled in-house. What we're looking for 5 or more years selling travel, with bookings you closed and values you can tell us aboutPremium or luxury travel experience: hotels, resorts, villas, honeymoons, groups or destination weddingsA consultative approach, in person and on WhatsApp, email and phoneConfidence with booking systems (GDS, wholesale platforms or a CRM)A record of meeting sales or conversion targetsFull time, on-site, on a rotating roster across a 7-day trade, including weekends and public holidays around live weddings Nice to have Destination wedding or group travel experienceA second language, or knowledge of a wedding traditionYour own repeat clients or referral networkA background in luxury concierge, luxury brands, or media, PR or destination tourism agencies What you get Pay: $65,000 to $70,000 base plus super, plus uncapped incentives on every booking you makeClients come to you from our brand, events and partnersBack of house handled: ticketing desk, payments, accounting and operations, plus our marketing and distribution teamsTravel perks: staff travel discounts, famils and hosted property visitsLuxury partners: perks for you and your clients through Virtuoso and our preferred partner programs with Four Seasons, Marriott (The Ritz-Carlton and St. Regis), Hilton (Waldorf Astoria), Hyatt (Park Hyatt), Mandarin Oriental, Belmond and RosewoodFamily trips: access to luxury family trips at some of the world's best resortsOur world: represent Wedded Wonderland at Wedded World and the most luxurious events in Sydney, with our hotel, venue and supplier network behind youTraining on our booking platforms and supplier programs, with support toward a travel and tourism qualificationRecognition events through the year, and a path to Senior Consultant and Team Leader How to apply Apply with your CV and tell us about the best booking you made in the last 12 months: who it was for, what you proposed and what it was worth. Every application is read by our talent team. Wedded Wonderland is an equal opportunity employer. We welcome applicants of every background, culture and language.
