Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans and constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering and manipulation logicSubject Matter Expertise- Assist in the implementation of statistical,actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team and - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills - ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions - ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment Qualifications Qualifications and Experience-Graduate in Computer Science, Actuarial, Analytics or similar-Minimum 1-2 years of relevant technical experience.-Technical skills a. SAS Programming - Advanced Level, b. R Programming- Intermediate to Advanced level, c. SQL - Advanced leveld. Excel and Dash boarding work- Intermediatee.Some exposure to BI reporting, and Visualisation tool like Cognos or Tableau or R-Shiny- Insurance industry experience desirable
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Objective of the Role
Deliver industry leading service excellence whilst maintaining a commercial focus that drives business outcomes. Facilitate an efficient and cost-effective end to end claims experience that relieves stress and creates peace of mind for our customers in the moments that matter.
Key Accountabilities
Lodge new insurance claims for our customers and intermediaries
Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
Negotiate and obtain collection of customer excess including appropriate education of payment options
Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods
Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations
Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent
Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function
Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation
Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health
Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader
Shift option:
Flexi Part Time roles with a minimum of 15hrs per week offering a variety of shift options over 7 days in the week along with a variety of start windows
Option 1 - 2daysX 7.5hr shifts (8hrs incl. lunch)
Option 2 - 3 days x 5hr shifts
Full time: 38 hrs per week offering a variety of shift options between Monday - Saturday along with a variety of start windows
Start windows mean you can be asked to start any time between the hours of that window. You must be able to fully commit to the shift window.
WFH Requirement to be met by the successful candidate:
- Dedicated private work area
- Ergonomically set up (desk/chair)
- Reliable Internet
- Active Landline connection
- Monitor
- First aid kit and fire blanket
Qualifications Qualifications
Relevant tertiary qualification desired (Business, Finance, Commerce)
Experience
1-2 years working in general insurance preferred
Call centre experience preferred
Experience working within a customer service environment
Computer literacy and navigational skills using multiple systems simultaneously
Demonstrated ability to achieve targets
Experience working in a fast paced, high pressured environment preferred
Additional Information
Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)
Strong communication skills, demonstrated through active listening and ability to convey and explain information coherently and confidently in both written and verbal communication
Ability to use own judgement an analysis to develop solutions and courses of action based on logic, fact and within delegated level of authority and legislation utilising resources available
Ability to manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements and work schedule
Ability to engage with a customer, utilise effective questioning and listening skills to understand both practical and emotional needs and manage the interaction to meet these needs
Advocate of change and positive ambassador of the benefits and opportunities
Committed to self-development and opportunities to increase skills and knowledge
Additional Information Benefits like - Incentives, Rewards and Recognition program, Laptop, Headset and Phone set provided
Proficient in MS Office, Excellent communication skills
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States. Job Description Customer service for insurance voice process.Excellent communication skillsPrior experience of contact center / customer services will be added advantageAdherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Ensure compliance with internal policies and procedures, external regulations and information security standards Qualifications Under Graduation Additional Information Day Shift
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance Qualifications Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description NA- This CRF is for contract extension for Chan Hee Jeon emp id U404029 Qualifications NA
