The role / impactWe're looking for a Small Business Onboarding Specialist who will own the complete customer journey from first contact through their first 90 days with Xero. You'll combine discovery, sales, and onboarding expertise to convert prospects into thriving customers - running consultative conversations, delivering product demonstrations, and guiding small business owners through setup and adoption. Your work directly impacts how confident and successful our customers feel using Xero to manage their business. You'll be the voice customers trust during their most critical early phase, connecting them with the tools and ecosystem they need to grow. This role is 100% dedicated to onboarding, so you'll focus entirely on creating smooth, valuable experiences that set customers up for long-term success. The team / how they connectOur Small Business Sales team sits at the intersection of customer acquisition and activation, working to convert prospects into engaged customers within their first 90 days. The team handles everything from initial inbound interest through early product adoption, collaborating closely with marketing, customer success, and product to refine how we onboard small businesses. You'll work in a high-energy environment where your impact on customer experience directly shapes our retention and growth metrics. The team is currently working onWithin this role, you'll focus on handling inbound leads and converting them through discovery, product demonstrations, and guided onboarding sessions. You'll own your personal pipeline and progress opportunities from first contact to subscription activation. You'll run 1:1 and group onboarding sessions covering core workflows like invoicing, bills, payments, and bank feeds. You'll identify and facilitate warm handoffs to our ecosystem partners and customer success team as customers expand their needs. Where and how you can workXero supports a flexible, hybrid working style that balances team connection with individual flexibility. For this role, you will spend 3 days in the office collaborating face-to-face and 2 days working at home. This structure allows you to build strong workplace relationships during in-office days while enjoying the autonomy of remote work throughout the week. Here are some of the things we are looking forYou bring excellent communication skills and can translate complex accounting concepts into language small business owners understand. You're self-motivated, manage your own workload and priorities without micromanagement, and thrive in a target-driven environment where metrics matter. Your curiosity about small business workflows and accounting processes gives you credibility when talking with customers about their challenges. You've demonstrated success in a sales or onboarding role, managing your own pipeline and hitting conversion targets. You're comfortable with CRM systems and tools like Salesforce or HubSpot, using data to inform your approach. You collaborate naturally with cross-functional teams, sharing customer insights and contributing to better sales and onboarding practices. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way? At Xero, we believe your deep understanding of accounting practices isn't just valuable - it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology. This isn't a typical "sales" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.
Why Xero? Why now? The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into: The daily operations and challenges of accounting practices.The importance of accurate data and efficient processes.The trusted relationships built with clients.The potential for technology to transform workflows and client services.We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference. What this unique career path offers you: Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes. Who we're looking for: You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment. Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.
The role and its impactWe're looking for a Senior Mobile Engineer to help shape and build the Xero Accounting App - our flagship mobile experience used by small businesses around the world to manage their finances wherever work takes them.You'll be a key contributor as we continue to evolve our mobile architecture and accelerate our investment in React Native, helping us deliver high-quality customer experiences faster while maintaining a strong focus on reliability, performance and engineering excellence.This is a hands-on senior engineering role with meaningful ownership. You'll take complex mobile features from idea to production and beyond, contributing to technical design, navigating ambiguity, making pragmatic engineering decisions and seeing the real-world impact of what you ship.Working across our React Native and broader mobile ecosystem, you'll partner closely with Product, Design, backend and platform teams to solve challenging problems at scale. You'll also have an impact beyond your own code, raising the engineering bar through mentoring, thoughtful code reviews and investment in the engineers around you.Through our partnership with Anthropic, you'll help reimagine how we build software - embedding AI into everyday engineering workflows to accelerate delivery, improve quality and create more space for engineers to focus on the highest-impact problems.The team and how they connectWe're the engineering team behind the Xero Accounting mobile app, building experiences that help millions of small businesses manage critical financial workflows from their phones.We work in a high-velocity, cross-functional environment, partnering closely with Product and Design to create intuitive, beautiful and reliable mobile experiences.Our mobile engineers also collaborate deeply with backend, platform, web and domain teams across Xero. That means you'll have the opportunity to influence not only what happens inside the app, but also the APIs, data flows and technical architecture that make great mobile experiences possible.The team is currently working onShip meaningful customer value: Build and evolve React Native experiences across some of Xero's most important customer workflows, including banking, invoicing, payments, notifications, tasks and file management. You'll own complex features end to end, contribute to technical design and work across the mobile/backend boundary to shape APIs and data flows that enable great customer experiences.Evolve our React Native architecture: Help us build a modern, scalable mobile platform that enables teams to ship faster without compromising quality. You'll contribute to architectural decisions, simplify complexity and help establish patterns that make React Native development more effective across the codebase.Operate at scale: Take responsibility for the software you ship in production. You'll help ensure availability, performance, accuracy, security and scalability, automate manual processes, identify recurring failure patterns and participate in incident response and post-mortems. With a large active customer base, your engineering decisions have real impact.Improve engineering efficiency: Find ways to continuously improve how the team builds and delivers software. You'll remove friction, simplify technical systems and use automation and AI-assisted development to shorten feedback loops and help the team move faster.Raise the engineering bar: Make the engineers around you better. Through mentoring, technical guidance, thoughtful code reviews and strong engineering judgement, you'll help improve both the quality of our software and the capability of the team. At this level, coaching and technical influence are as important as the code you ship.Where and how you can workThis hybrid role is based in Melbourne or Sydney, with flexibility in how you work.Our mobile engineering teams are distributed across both locations, with regular collaboration and dedicated boost days that bring teams together to solve problems, share knowledge and strengthen connections. Here are some of the things we're looking forYou have strong, demonstrable experience building and shipping production mobile applications using React Native.You understand the realities of building mobile software at scale - including performance, reliability, release management, observability and what happens when something goes wrong in production.You have owned complex mobile features end to end, from technical design and implementation through to release, measurement and ongoing operation.You're comfortable working across the mobile/backend boundary. Experience with mobile backend systems, APIs or Backend-for-Frontend (BFF) patterns is highly valuable.You've shipped software to large, active user bases and understand how architectural and technical decisions change as systems and customer usage scale.You make pragmatic technical decisions, balancing delivery speed, customer impact, system health and long-term maintainability.You mentor and support other engineers with tangible outcomes, raising engineering standards through the way you collaborate, review code and approach technical problems.You actively use AI-assisted development, automation and modern engineering tooling to improve your effectiveness and help teams deliver value faster.Please apply even if your experience isn't a perfect match. At Xero, we hire for capability, potential and the unique perspective you can bring to our teams and customers.
Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way? At Xero, we believe your deep understanding of accounting practices isn't just valuable - it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology. This isn't a typical "sales" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.
Why Xero? Why now? The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into: The daily operations and challenges of accounting practices.The importance of accurate data and efficient processes.The trusted relationships built with clients.The potential for technology to transform workflows and client services.We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference. What this unique career path offers you: Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes. Who we're looking for: You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment. Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.
The role / impactWe're looking for a Small Business Onboarding Specialist who will own the complete customer journey from first contact through their first 90 days with Xero. You'll combine discovery, sales, and onboarding expertise to convert prospects into thriving customers - running consultative conversations, delivering product demonstrations, and guiding small business owners through setup and adoption. Your work directly impacts how confident and successful our customers feel using Xero to manage their business. You'll be the voice customers trust during their most critical early phase, connecting them with the tools and ecosystem they need to grow. This role is 100% dedicated to onboarding, so you'll focus entirely on creating smooth, valuable experiences that set customers up for long-term success. The team / how they connectOur Small Business Sales team sits at the intersection of customer acquisition and activation, working to convert prospects into engaged customers within their first 90 days. The team handles everything from initial inbound interest through early product adoption, collaborating closely with marketing, customer success, and product to refine how we onboard small businesses. You'll work in a high-energy environment where your impact on customer experience directly shapes our retention and growth metrics. The team is currently working onWithin this role, you'll focus on handling inbound leads and converting them through discovery, product demonstrations, and guided onboarding sessions. You'll own your personal pipeline and progress opportunities from first contact to subscription activation. You'll run 1:1 and group onboarding sessions covering core workflows like invoicing, bills, payments, and bank feeds. You'll identify and facilitate warm handoffs to our ecosystem partners and customer success team as customers expand their needs. Where and how you can workXero supports a flexible, hybrid working style that balances team connection with individual flexibility. For this role, you will spend 3 days in the office collaborating face-to-face and 2 days working at home. This structure allows you to build strong workplace relationships during in-office days while enjoying the autonomy of remote work throughout the week. Here are some of the things we are looking forYou bring excellent communication skills and can translate complex accounting concepts into language small business owners understand. You're self-motivated, manage your own workload and priorities without micromanagement, and thrive in a target-driven environment where metrics matter. Your curiosity about small business workflows and accounting processes gives you credibility when talking with customers about their challenges. You've demonstrated success in a sales or onboarding role, managing your own pipeline and hitting conversion targets. You're comfortable with CRM systems and tools like Salesforce or HubSpot, using data to inform your approach. You collaborate naturally with cross-functional teams, sharing customer insights and contributing to better sales and onboarding practices. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
