ANZ Sales & Customer Service Consultant

Job Description

Select how often (in days) to receive an alert: Create Alert ANZ Sales & Customer Service Consultant - Expressions of Interest Requisition ID: 2538 Work Type: Hybrid Application Close Date: Ongoing At Intrepid Travel, we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. The world needs more Intrepid people: Are you someone who dreams of indulging in the vibrant markets of Marrakech, luxuriating in the buoyant waters of the Dead Sea, or pedalling through the rice fields of Vietnam? Imagine a role where your day involves talking about and selling these adventures, not just longing for them. Due to company growth, we are actively opening Expressions of Interest for our Sales and Customer Service team. If you are interested in learning more about the role and would like to be considered for upcoming opportunities, then we would love to hear from you! Each day will be different, but every day you will: Bring your natural sales ability with demonstrated experience; you’ll love selling a product you are passionate about and be driven by sales targets. Provide amazing customer service to our travellers through multiple channels (calls, emails, live chats, and social media platforms) to help turn their travel ambitions into reality. Work in a fast-paced contact centre environment to achieve individual, regional, and global sales targets and KPIs. Be driven by personal and team growth, the desire to learn, and have your contribution heard (while getting rewarded for it!). Be passionate about travel and share your love of it with our customers. Every step of the way, you’ll embody our core values of Ambitious, Together, Impactful, and Real. What you need to know: Base salary of $63,659 + Super + Sales Incentives. Start dates and training are yet to be confirmed, as we are currently taking expressions of interest, but we will be in touch when recruitment starts. This is a permanent full-time position based out of our Melbourne office with 2-3 work-from-home days. We work across a 7-day roster, which will include rotational evenings, weekends, and public holidays. This is a sales role, so motivation to work towards revenue-based sales targets and KPIs is a must-have. We would love to talk with you if you have: Minimum 1+ years' experience in sales & customer service (Travel &/or Contact centre environment is advantageous!). Personal travel experience to Intrepid destinations. Can come into our Melbourne office 2-3 days per week. The ability to learn a variety of new computer systems and processes. Any experience in an Airline GDS system (preferred but not required!). Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us; some of our work perks include: Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year. A free Intrepid trip every year, plus generous discounts for families and close friends. 5 extra days of leave a year for use on Intrepid trips. A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development, and mentor programs. 20 hours of volunteer leave every year to use on causes most important to you. Employee Assistance Program, a 24/7 service that offers counselling for you and your family. We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words; they are the pillars of our success and every day it's our people and the work they do that bring them to life. At Intrepid, ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email with your name, location, and the accommodations you need; we will then be in touch to support your application. #J-18808-Ljbffr