ASO7 Salesforce System Administrator

Job Description

Department of State Development Job reference: ASO7 Salesforce System Administrator 648811Location: 5000 - ADELAIDEJob status: OngoingEligibility: Open to Everyone About us: The Department of State Development is working to shape South Australia’s future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state’s significant economic opportunities. Working at DSD will provide you with an exciting opportunity to contribute to the delivery of some of the government’s major economic initiatives, and importantly, make a lasting positive difference and contribute to the prosperity of our state. As a newly created agency in 2024, we are recruiting across several different roles to help drive our state forward, and we want you to join us on this journey. We take pride in being an employer of choice and providing a work environment that is vibrant and rewarding for people of all levels. Help us shape our state’s economic future and position South Australia on the national and global stage. For more information about our agency, please visit: Department of State Development About the role: As a Salesforce System Administrator, you will join the Digital Transformation team based in Adelaide, reporting to the Salesforce Product Manager. In this role, you will work closely with business leaders and subject matter experts across the Department and internal technical stream leads and staff (i.e. in the areas of integration, data, user experience and customer support/service delivery) to ensure a high-quality contemporary Salesforce capability. You will also establish and maintain strong partnerships with external providers including Salesforce, implementation and other technology partners and providers. More specifically, you will also: Coordinate and deliver high-quality platform support and maintenance services across all South Australian State Government schools and preschools to ensure operation of the platform. Provide project support, including but not limited to onboarding new customers, obtaining technical requirements from customers, and planning, configuring, implementing, and testing enhancements and extensions. Contribute to the delivery and maintenance of efficient work practices within the Digital Transformation team. Key Competencies: To succeed in the role, you will be able to demonstrate: Comprehensive technical knowledge of, and significant hands-on experience with, the Salesforce platform, including maintenance, modification and implementation and ability to determine solutions with an understanding of how the platform fits into the department’s overall digital architectural landscape. Significant experience in providing high quality customer service in an ICT environment, including responding appropriately to a broad range of user requirements, resolving complex IT issues through investigation, analysis, research and consultation and preparing application and system specifications to meet diverse customer needs. Comprehensive knowledge of ICT systems, PC Hardware, operating systems, cloud solutions and application systems, and of their development lifecycle, ICT analysis and design methodologies, ServiceNow support procedures, practices and techniques, and awareness of the importance of standards in all areas of ICT application systems support. The ability to demonstrate high level communication skills in engaging, consulting and liaising collaboratively with stakeholders, responding effectively to the requirements of a diverse client base, identifying, and analysing conflict and successfully negotiating complex and sensitive issues. Remuneration: Competitive salary $108,109 min - $116,864 max pa plus superannuation. Benefits: Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as: A variety of leave arrangements Contemporary office space with end-of-trip facilities Work-life balance with a flexible hybrid work arrangement Access to great customised training and career development opportunities Qualifications: Essential: Salesforce Certified Administrator Desirable: Extensive experience in using Salesforce Special Conditions: The role will be offered full-time, ongoing. Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) required prior to employment. Enquiries: For confidential enquiries / further information about the role, please contact Ali Kelly, Director, Digital Transformation via or 0414 353 858. How to Apply: All applications must be submitted through the I Work For SA website. Applicants are required to submit the following: Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max) Curriculum Vitae (4 pages max) Prepare 3 referees (at least one should be current or recent line manager), to be provided on request. Pre-employment Declaration Form – find the attachment on the job advert. Applications close: 09/02/2025 11:00 PMAttachments: - ASO7 Salesforce System Administrator - Role Description - Oct 2024.pdf- Pre-Employment-Declaration_240522.pdfFlexibility Statement The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. #J-18808-Ljbffr