Aboriginal Client Service Officer

Job Description

Employment type: Ongoing, full-time opportunity to be part of a supportive, inclusive and diverse team. Salary: Competitive Salary from $77,795 - $90,001 p.a. plus superannuation and annual leave loading. This position is open to Australian Aboriginal and Torres Strait Islander people only. Your role: As the Client Service officer, you will drive improved outcomes for Aboriginal and Torres Strait Islander people by providing comprehensive support to clients across tenancy, property management and housing options advice tailored to the client’s needs and eligibility. What you’ll do: Collaborate with internal specialists and external service providers to ensure positive client outcomes and successful tenancies. Contribute to building stronger communities and neighbourhoods by supporting tenancy and community participation initiatives. Manage client information with the utmost accuracy, discretion, and integrity. Monitor property conditions and facilitate necessary maintenance and modifications for client’s needs. What we’re looking for: Strong commitment to delivering quality customer service and able to build trust and rapport with clients. Demonstrated experience working face to face with vulnerable and complex clients. Proven ability to manage conflicts and challenging scenarios. Effective organisational and time management skills to meet competing deadlines. Ability to establish and maintain relationships with internal and external stakeholders. Demonstrate cultural capability through lived experience, community connections, relationships with Aboriginal organisations, and understanding historical impacts. This is an identified role, open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977 . To confirm your Aboriginality, one of the following must be uploaded: Confirmation of Aboriginality form Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the following criteria: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as such by the Aboriginal and/or Torres Strait Islander community. To apply directly via the DCJ Careers site, click here. Search for the job and click the ‘Apply now’ button. We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Applications close: Friday, 31st January 2025 11:59pm AEDT. For more information about the role or what it’s like to work for DCJ, please contact Robert Robb on 0475 685 920 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Justine Clark on (02) 8688 0549 or via Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr