Aboriginal Senior Client Service Officer Specialist

Job Description

Aboriginal Senior Client Service Officer (Specialist) Location: Campbelltown, Liverpool, Fairfield and Bankstown Employment Type: Two Ongoing and Temporary, full-time opportunities Salary: Clerk Grade 5/6, salary from $97,027 to $107,059 p.a. plus superannuation and employer annual leave loading This position is open to Australian Aboriginal and Torres Strait Islander people only. About Us Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures. Your Role The Senior Client Service Officer plays a critical role in supporting the Aboriginal and Torres Strait Islander clients with complex needs by providing tailored advice and addressing their housing and support needs. This role also focuses on mentoring and guiding the client service team to deliver efficient, quality client-centred services. What You’ll Do In this role you will deliver a wide range of applicant, tenancy, and property management services. Your Responsibilities Will Include Collaborating with internal and external stakeholders to address complex tenancy issues, neighbourhood disputes, and breaches. Overseeing key processes such as client transfers, arrears, and optimising workflow to deliver quality business performance. Managing client accounts, applications, and rental subsidies to ensure timely processing and compliance in line with policies. Proactively seeking opportunities to uplift team capability. What We’re Looking For You will be committed to driving positive change, who advocates for clients with complex needs. You will be a strategic problem-solver and guide a high-performing team to deliver meaningful support and sustainable outcomes for Aboriginal and Torres Strait Islander communities. You Will Also Demonstrate A high level of communication and interpersonal skills to liaise effectively with various stakeholders and build long-lasting relationships. Strong organisational and time management skills to manage competing client needs and case load. Ability to provide mentorship and training to develop team members. Competency in case management and a keen attention to detail. Commitment to continuous business and systems improvement. As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977. Role There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted: Confirmation of Aboriginality form Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the following criteria: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as such by the Aboriginal and/or Torres Strait Islander community. To apply directly via the DCJ Careers site, click here. Search for the job and click the ‘Apply now’ button. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Locations: South Western Sydney District – Offices located at Bankstown, Liverpool, Campbelltown & Fairfield. If successful, you will be considered for any office location within your preferred District based on business requirements at that time. Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close: Wednesday 19 February 2025 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Brooke Smith on 0437 611 054 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Jenny Nguyen on 02 8688 7633 or via Inclusion and Diversity We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr