Academy Manager

Job Description

1 day ago Be among the first 25 applicants Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loan experience for the Australian audience that balances both human support and smart technology. We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike. At Lendi Group we value work-life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex! Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity. Job Description The pathway for a broker's development from beginner to mastery can take upward of 12-18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success. What's the role? As an Academy Manager , reporting to the Senior Manager COE, Lendi Group Broker Academy, you will deliver a structured, national 8-week Aussie Broker Graduation Program for Distribution – our core sales organisation. You will support the delivery of Aussie business knowledge, mortgage lending, and credit competencies across a diverse panel of lenders, focusing on customer experience, systems, processes, and Aussie broker support teams. You will work collaboratively with the broker's future sales leader throughout the 8-week program to build the foundational skills an Aussie broker requires to set them up for success before they embark on a Skills Competency journey. You will ensure that Aussie Brokers have a sound understanding of their role, achieve key KPIs and metrics required to graduate into their future sales teams and provide an excellent customer experience. What you will do: Work collaboratively with the Distribution leads to deliver a Graduate Program for the new brokers joining the Aussie Brokers channel that is in alignment with core organisational competencies and divisional. Working to a weekly structured schedule, focused on: Systems usage and process enablement Analysis & presentation of risk to the lender Compliance & Customer Experience Facilitating multi-medium training sessions in a virtual environment one-on-one coaching sessions & action plans Managing Brokers' KPIs, from daily appointment conversion and weekly application lodgments Act as "the voice of the business" in the design and delivery of divisional learning & development and capability programs Partner with key stakeholders in the business to ensure each graduate is being set up for success Qualifications Strong track record in driving sales strategies and ensuring each graduate cohort is achieving the cohort targets. Providing advice on home loan scenarios and structures to your team, 'workshopping' deals and developing their industry knowledge. Coaching and mentoring your team on best practice and implementing training strategies to drive best performance. Strategically working with leadership to develop and implement strategies to improve processes, procedures, and productivity. Background in the home loan or credit lending space as either a broker or lender (not essential but preferred) Facilitation experience in delivering to cohorts of different skill levels with effective engagement and embedment. Additional Information We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks of leave for primary carers and up to 4 weeks for secondary carers. An additional week’s Loyalty Leave each year after reaching 3 years’ service. We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group. Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products. Lendi Group is a 2023 Circle Back Initiative Employer ; we value a positive candidate experience and commit to responding to every applicant. Once we have received your application, we will reach out to you via email. Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you. Seniority level Associate Employment type Full-time Job function Training and Sales #J-18808-Ljbffr