Account Coordinator - Customer Success

Job Description

Work with one of Fortune’s top 50 Best Companies 12 month contract Use your creativity and tenacity to solve problems and build long-term relationships to help customers use software to achieve their marketing goals. Be a trusted advisor to provide what businesses need to grow and thrive! Responsibilities Hybrid role managing a dedicated customer portfolio and supporting the customer success team with outreach, admin, and marketing related tasks. Manage 80-120 customer relationships. Accountable for the retention and growth of your customers. Build and foster relationships with key decision-makers and stakeholders across multiple customer teams. Engage customers in strategy conversations to derive maximum value from their investment in software. Regularly share audience management and email best practices with customers. Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success. Monitor customer health and create risk mitigation plans where needed. Resolve customer inquiries by aligning customers with the right resources. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more software products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using software to overcome them. Collaborate with and support the rest of the Customer Success team. Minimum Requirements 2 years’ experience in a client-facing/account management role with experience managing a dedicated book of business. Business savvy with consultative, problem-solving, and issue resolution skills. Well-organized, with a high attention to detail and ability to prioritize and manage time for successful execution. Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. Knowledge of Email Marketing or the aptitude to learn it quickly and independently is required. Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email. The ability to thrive in a fast-paced environment. Experience with SaaS & marketing automation software is a huge plus. Some travel required (up to 15%). If you have the proven relevant experience , please get in contact ASAP for a discussion. Annie Sharrock Only candidates with Full Working Rights in Australia will be considered. Client Description Fuel the success of small businesses and start-ups across Australia. Give them elegant, intuitive web, mobile and cloud innovation that helps them do more, create more and be more. With over five million customers, our QuickBooks brand is already the world’s leading cloud accounting solution. And here in Australia we’re a fast-growing start-up. One that’s supported by a Fortune 500 US tech firm globally ranked as a great place to work. Join us and you’ll help shape how we grow and what we do. Thrive on our energy and entrepreneurial spirit. And collaborate with enthusiastic, creative problem-solvers who are proud of the difference they make. In the process, you’ll do the best work of your life. It’s work that has real purpose too: improving people’s financial lives so profoundly, they can’t imagine going back to the old way. #J-18808-Ljbffr