Account Lead

Job Description

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this opportunity involves: The Facilities Manager/Account Lead will manage the day-to-day activities for the assigned portfolio and be the key point of contact for key stakeholders and/or clients. The role will assume overall responsibility for the global portfolio which includes 12 properties across Australia, the United Kingdom and United States. You will ensure that all preventative and reactive work orders are completed in line with SLAs. You will also ensure financial management, insurance claims, budgeting, WHS audits and regular reporting is completed. An Overview of the role: Work in conjunction with the Helpdesk and manage escalations regarding contractor matters Effectively analyse fault logging records to identify trends and implement mitigation plans accordingly Manage asset register including building, plant and equipment inspections and reporting Ensure works do not impede occupation and/or operation of the facility without client approval Oversee compliance across the portfolio in relation to contracts, budget, KPI’s, stakeholders and JLL Assist in budgeting and forecasting process and provide financial data to Finance Manager as required Actively foster an environment encompassing teamwork, cooperation, performance excellence and personal success Implement, comply with all internal management systems such as Corrigo, JLL onsite, CMO and iComply Strive to achieve and maintain government sustainability aspirations, work collectively with ESS team Sound like you? Why don’t you apply? To apply you need to be: Has experience in handling client sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks Experience with corporate clients and supporting/managing KPI performance delivery Demonstrated ability to lead, manage and influence business relationships in a positive direction including negotiation and successful conflict resolution Experience in developing strategic solutions to support both client and JLL requirements Experience in managing successful teams, focused on performance and growth Has managed budgets successfully and ability to drive value and cost savings Strong vendor management experience is required Proven ability to build strong client relationships and the ability to adapt quickly to changing environments Knowledge of local occupational health and safety requirements Knowledge of vendor/contractor management Strong budget management and financial analysis skills What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. Interested candidates, please apply following the link below quoting job reference number LMREQ415236. Location: On-site – Melbourne, VIC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr