Account Management Administrator

Job Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. Job Description About the opportunity Join our Xplor Pay vertical as an Account Management Administrator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. Reporting into the Xplor Pay Account Management Team leader, you will help us by providing efficient and effective support to our Account Managers and wider organisation. Some of the other responsibilities include: Maintain and update spreadsheets ensuring accuracy and confidentiality of information. Assisting with preparation of documents. Understanding the system and default process and how the customer accounts should progress to ensure the customers' information is correct. Research required information using available resources. Follow up with customer and client correspondence where necessary. Collaborate with other team members & departments to ensure smooth workflow and effective communication. For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. Qualifications What would make me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity, and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high, and put people first in everything they do. Required qualifications for this role: Ideally, you will have worked as an Account Manager that is focused on Customer retention. You are familiar with Direct Debit payments and various Business Management Systems. Not afraid to pick up the phone and call. Target driven, self-motivated, and goal-oriented. A high level of computer literacy would be ideal as would a knowledge of Excel and Salesforce. You’re a true team player who knows that we all have to sometimes roll up our sleeves. You align with our four core values and you’re simply a good human. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information What does it mean to work for Xplor? Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members. Some of the perks of working with us: Unparalleled opportunities to learn and accelerated career development. A collaborative, team environment with people who truly love what they do. 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer. Unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career, and further support to help you grow. Access to mental health support. Fully flexible work arrangements. How to apply? To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Eric Fallon - TA Partner. We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process. More about us We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services, and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023. Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We kindly ask you to apply through our careers portal or external job boards only . Please don't send your application via email. Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We make it a priority to respond to each person who applies. #J-18808-Ljbffr