Account Manager – New South Wales

Job Description

We are public purpose specialists who support governments and their agencies to deliver services to Australians, helping government to build more resilient, equitable, secure and prosperous communities. We are people with purpose. We are guided by our values of Stronger Together, Amplify Impact, Build Trusted Relationships, Value Every Person, Think Beyond Limits, and Defined by Ethics. We provide our clients with access to the skills and capabilities to support the delivery of government agendas and public purpose projects, with specialist teams across Strategy & Transformation, Finance, Risk & Cyber, Data & Digital, and Infrastructure & Property, nationally. The Team The Client Insights Team brings together experienced Account Managers, Pursuit and Proposal specialists and dedicated tender and portal support specialists from across Australia. The Client Insights Team provides Scyne with market leading client and competitive insights, efficient approaches to receiving and responding to tenders and enables Scyne to approach clients with innovative service offerings that leverage decades of experience. The NSW Team is made up of experienced professionals who specialise in delivering client outcomes in areas such as Higher Education, Energy and Utilities and Transport. What you will do The role is focused on enabling the NSW Account Team to deliver client outcomes. The role is dynamic in nature, and depending on account priorities at any given time, requires a combination of strategic thinking, account coordination and a flexible approach in supporting the NSW Leadership team. You will join a community of Client Insights Managers who work collaboratively across jurisdictions with a focus on 'one purpose, one practice'. Working closely with the NSW Lead and the Client Insights Team, your key responsibilities include: Driving the account operating rhythm with the sector leads and drivers, including regular account team meetings, gathering, sharing and actioning of client feedback and pipeline management. Tracking key metrics, evaluating pipeline strength and identifying the need to strengthen in specific fields of play. Use Salesforce and relevant during key account meetings. Being the principle point of contact for client procurement teams and contact for the region’s Request for Proposal (RFP) process, working with the national tender coordination team to define and enhance processes and manage platforms. Account planning and management including helping develop strategies for maintaining and growing the relationships and revenue on the account and maximising Scyne’s potential to maintain and win business. Owning and driving the account relationship strategy to ensure key relationships continue to grow and expand. Developing client engagement, including feedback model for the region (in conjunction with national team). Assisting a Client Insights Senior Manager on Scyne’s national growth plays. Assisting with the identification and distribution of thought leadership, marketing and relationship programs which are relevant to the region’s governments. Annual budgeting and forecasting in line with national process. About You Aligned to our values, you're collaborative in nature and love working as part of a team to deliver outcomes. You respect and care for your colleagues and are curious about others’ views and reflect on the impact you have on others. You have a growth mindset. You're interested in asking questions to challenge existing thinking and love new ideas and trying new things. You are curious about your clients’ problems and able to put yourself in your clients’ shoes. You earn and value the trust placed in us by our clients. You're someone who does what you say you'll do, does the right thing when no-one is looking, and calls it out when you feel something isn’t quite right. You will bring to the position: Well-developed and practiced account planning and management, project management and organisational skills. Proficiency in budgeting and performance reporting and the ability to identify themes and areas for improvement. Understanding of, and networks in, state and/or local government in NSW (desirable). Confidence working in sales and business development, with a record of delivering impactful outcomes (desirable). Experience working with CRM systems (ideally Salesforce), processes and account management principles (desirable). Exposure to and hold an understanding of communication and marketing functions (desirable). We value every person and every voice We are committed to fostering, cultivating, and promoting a culture of diversity, equity and inclusion. We know that an inclusive culture, and collective intelligence improves the decision-making processes and is critical to delivering exceptional outcomes for our clients and team. We encourage applications from those in marginalised and/or historically underrepresented communities within our workforce. Additionally, if you require any adjustments to the process, please let us know. Interested in working together or want to find out more? If you share our purpose of helping governments and their agencies build more resilient, secure, equitable and prosperous communities, then you should apply today. Recruitment and assessment process The interview process at Scyne generally involves two to three interviews covering behavioural, technical, and scenario-based questions to assess a candidate's alignment to the role, the team, the business, and our values. Scyne’s approach to recruitment and selection is underpinned by key principles and expectations, ensuring we recruit and onboard a skilled and diverse workforce that is representative of the communities and organisations we serve. We ensure selection to roles is fair, with equal access provided, and appointments factor in, but are not limited to considering, ability to fulfil the role, prior performance, potential, and alignment with our values – taking unique experiences, perspectives, and contributions into consideration. We carry out background checks on our people to ensure we have made a sound hiring decision and to protect Scyne and our clients from potential risk. If required, confirmation of a valid Commonwealth security clearance or the ability to obtain a Commonwealth security clearance will be sought. Our principles and employment screening process adhere to the AS 4811:2022 Workforce Screening Standard. Seniority level Mid-Senior level Employment type Full-time Job function Strategy/Planning and Project Management Industries Business Consulting and Services and Professional Services #J-18808-Ljbffr