Account Manager (Government)

Job Description

Streem is looking for a customer-focused and proactive Account Manager in our Government team to be the first point of contact for our valued government clients. This role offers an exciting opportunity to deliver outstanding service while supporting the adoption and use of Streem’s real-time media intelligence platform. As an Account Manager, you will provide exceptional account management and day-to-day support to Streem’s government clients, ensuring they maximise the value of our platform. Your role will be split between supporting existing customers and collaborating with internal teams to enhance the client experience. If you’re a problem solver with strong communication skills and a passion for delivering top-tier service, we’d love to hear from you! Responsibilities include (but are not limited to): Setting up, customising, and managing a customer’s Streem account, including creation of keyword/Boolean searches; Building and maintaining strong client relationships by serving as their key contact; Training and educating customers on the use of Streem’s platform through virtual and face-to-face meetings; Collecting feedback from customers and representing their requirements in internal product development meetings; Proactively identifying important media, key events, and issues for the customer, and relaying these to the appropriate teams (e.g. Customer Experience, Product, etc.); Identifying solutions and opportunities to client challenges; Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items; Maintaining clear and consistent communication with customers and the internal team (i.e. Customer Support, Sales, Product & Development, and Curation teams); Ensuring all client-related tasks are completed in accordance with internal and external service standards; Providing quality control of news content flowing through the platform; Other duties as determined by Streem from time to time. What skills and experiences you’ll need: Australian permanent residency or citizenship (i.e. unrestricted working rights); 1-2 years’ experience in a Customer Success or Account Manager position; Strong customer-facing skills with an ability to take initiative and adapt to changing situations, whilst maintaining composure; Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment while maintaining a sharp attention to detail; Excellent verbal and written communication skills; Energetic, media-savvy and positive go-getter with a can-do attitude. Beyond this, a few desirable and advantageous qualities include: Bachelors’ or Master’s degree in Communications/Media/Public Relations, Journalism, or another relevant field are preferred; Media/news/content experience is highly advantageous; Keen personal interest in the Australian media landscape, government relations and public affairs; Prior experience working with media monitoring, data and analytics or social listening tools preferred; Experience working with Excel, Project Management Tools/CRM tools/Boolean Search. Benefits and Perks of working at Streem: Work with a group of 150+ dedicated, motivated, and loyal staff in Surry Hills and around Australia; Enjoy daily gourmet lunches prepared for all staff by our in-house chef, plus access to the constantly filled snacks and drinks bar; Access to $3,000 per year of Education and Training allowance and $2,000 Talent Referral Scheme; Benefit from internal and external reward activities including corporate massages, flu vaccinations, pub lunches and off-site events, and a range of corporate discounts on homeware, kitchenware, movie vouchers, tech etc.; Join a flexible working environment, and access a newly fitted out Surry Hills HQ (minutes from Central station); Take your birthday off every year, access Mental Health Days and our Employee Assistance Program (EAP) paid for by Streem, providing you an outlet for confidential support in your personal and professional life. #J-18808-Ljbffr