Account Manager, Merchants

Job Description

We’re looking for an enthusiastic, engaging relationship builder to join our Pinkenba based Sales team as an Account Manager, Merchants on a permanent, full-time basis. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven, and Clark. About the role Reporting to our State Merchant Manager, Trade & Retail , you’ll be empowered to run your own territory whilst being a key part of a wider dynamic and high-performing team. You’ll have responsibility for managing the relationships with our key accounts and smaller independent customers – embodying our GWA ‘customer first’ ethos. Some of your key responsibilities will include: Identifying opportunities for developing and implementing sales strategies and initiatives. Developing and maintaining external relationships with current and potential customers. Building internal relationships with key stakeholders across the GWA business. Achieving budgeted sales and margin targets. Managing defined pricing guidelines. Providing technical information both internally and externally. Demonstrating new products and emphasising saleable features and benefits. Analysing sales statistics to formulate strategies and assist in sales growth. Carrying out merchant sales plans to achieve various targets. Ensuring merchants have current displays and are adequately stocked with current Point of Sale information, price information, and collateral. Maintaining day-to-day, face-to-face contact with customer base through daily, weekly call cycle and monthly reporting. Representing GWA at relevant merchant and trade functions. About you A natural relationship builder, our successful candidate will: Have at least 2 years in a similar Account Manager role with strong, relevant industry experience and product knowledge. Be driven, tenacious, and positive, with a strong work ethic and the desire to ‘win the customer’. Have developed and maintained strong relationships within the industry. Have a background as an experienced brand champion. Be motivated by challenge and want to work as part of an engaged and energetic team. Have an analytical mindset, with strong MS Excel skills and clear and logical report writing skills. About us At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team , We are Customer Focused , and We Care for Each Other —are more than just words; they're our way of life. What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn. Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you: Hybrid working options Competitive remuneration and bonus structures An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores ‘Bathrooms & More’ program - great discounts on a wide range of our products Volunteer and Community Service Leave Option to purchase additional annual leave Opportunity to take advantage of novated leasing options Health & Wellbeing Services with 24/7 in-app access to medical advice, safety support, and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident, or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Agencies: kindly note that we are not accepting applications from agencies at this time. #J-18808-Ljbffr