Account Manager (SaaS)

Job Description

Are you passionate about education and technology? Do you excel at building strong client relationships and driving growth? Join our dynamic team as an Account Manager and make an impact in the EdTech sector. About Us aXcelerate, a leading SaaS provider that powers millions of learners' course and competency records throughout Australia, has been recognized as a Great Place to Work 2024. This recognition is based on employee feedback, and it means that aXcelerate is a company where employees feel valued, respected, and supported. With a company vision to be a leading global platform for skills development, we are currently in an exciting growth phase. As part of our Customer Success team , you will play a pivotal role in managing relationships with our clients, ensuring they maximize the value of our platform while identifying growth opportunities. The Role As an Account Manager, you will: Grow Portfolio Value : Provide consultative and proactive support to your assigned clients, driving adoption and value recognition to ensure long-term retention and satisfaction. Achieve Revenue Targets : Meet or exceed monthly and quarterly revenue goals by developing effective account plans that ensure your portfolio is leveraging our products and services to their full potential. Drive Client Success : Partner with clients to understand their goals and challenges, delivering tailored solutions that maximize their use of our platform. Articulate Our Value : Successfully communicate aXcelerate’s value proposition through product demonstrations, commercial proposals, and market insights. Manage Contract Renewals : Effectively oversee the renewal process for client contracts, with a strong focus on securing Annual Recurring Revenue (ARR) and maintaining long-term partnerships. Deliver Accurate Reporting : Maintain clean and up-to-date records in our CRM (HubSpot), provide detailed internal reports, and collaborate with clients on account plans. Stay Product-Savvy : Continuously develop your knowledge of aXcelerate’s products and services, working closely with marketing, product, and support teams to ensure your portfolio benefits from the latest advancements. About You We’re looking for someone with: 2+ years in Account Management, preferably in SaaS or technology. Experience in EdTech or the education sector is a plus. A strong ability to build trust and lasting relationships with clients. A track record of meeting or exceeding revenue targets and identifying growth opportunities. Familiarity with CRM tools (HubSpot preferred) and the ability to quickly learn software platforms. Confidently engage with stakeholders at all levels, including C-suite executives. A collaborative mindset and willingness to work cross-functionally to achieve goals. How to Apply Please submit your resume and a cover letter detailing your experience and why you’re the perfect fit for this role to . We're looking for individuals who resonate with our values - H.E.A.R.T.: Honesty, Empathy, Acceptance, Respect, and Trust, and bring a unique perspective to their work. We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply. If you require any reasonable adjustments during the application process, please let us know. Role Type We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. #J-18808-Ljbffr