Admin Support Officer

Job Description

Add expected salary to your profile for insights Fronditha Care is a longstanding Aged Care Provider that focuses on providing unique, culturally and linguistically diverse services to Greek elders, offering Residential Aged Care and Community Services Care across Metropolitan Melbourne. More than 900 people choose to work at Fronditha Care. Our staff are caretakers of an incredible legacy and are driven by our mission to deliver care of the highest quality for elders both in community services and residential care. About the opportunity We are seeking an Admin Support Officer to join our Care Support team and provide essential administrative support across various functions. This role offers the opportunity to work in a fast-paced environment where your organisational skills and attention to detail will contribute to the success of our operations. The day-to-day responsibilities: Work closely with our team of Care Advisors and support them with the administrative component of their role Manage all correspondence and incoming and outgoing mail. Process invoices in Epicor ensuring timely submission. Maintain and distribute internal contact list. Prepare and distribute meeting agendas. Take minutes in various meetings, distribute and file as required. Manage referrals for Allied Health Services. Coordinate referrals to external providers such as personal alarms, home maintenance, and gardening services. Coordinate client discharges and reimbursements on client management system. Support duty role when required by triaging calls. Prepare staff ID tags and coordinate name badge requests. Manage distribution of staff equipment requirements e.g. laptops, monitors, trolley bags. Manage incoming calls, send and respond to emails and communicate any action required to care advisors. Maintain accurate records of activities in a shared spreadsheet and provide administrative support for documentation in care plans and case notes. Source health summaries, and other medical reports. Daily office attendance to support administrative operations effectively. What success looks like for this role: Minimum two years’ experience in administration, preferably in the Aged Care Sector. Cert III in Business Administration or equivalent. Tertiary qualification in community services, health, or a related field (Desirable). Exceptional negotiation skills when engaging with internal staff and external stakeholders. Proficiency in Microsoft Office tools, including processing spreadsheets and database management systems. Confident handling inbound and outbound communications, including phone, email and in-person inquiries. Proficiency in Greek language is desirable. Why choose with Fronditha Care? Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life. Above award pay with annual pay increases under respective Enterprise Agreements. Salary packaging up to $15,900 per annum of pre-tax income. Meal and entertainment benefits up to $2,650 per annum. Benefits available through Fronditha Care’s superannuation partner. Gender neutral paid parental leave of 6 weeks. Ability to purchase additional annual leave. Enhanced leave entitlements for employees covered by respective Enterprise Agreements. Learning and development, career pathway opportunities, communities of practice and other learning programs. Access to our health and wellbeing program including EAP support for personal and professional assistance. Access to modern, culturally sensitive facilities and cultural diversity celebrations and events. Annual Bounty of Care awards to honour staff service and dedication. At Fronditha Care, we have a proud history of providing high quality care for our elders. Since we opened our doors in 1977, we have dedicated ourselves to providing culturally sensitive aged care services tailored specifically for the Australian Greek community. Fronditha Care has grown to an organisation that cares for 1,500 elders. As pioneers in culturally inclusive care, we take pride in our commitment to deliver care of the highest quality to people of all backgrounds. At Fronditha Care, we're more than just a workplace, we're a family. Join us in our mission to provide exceptional care and support to elders and embark on a rewarding journey where compassion and growth thrive. #J-18808-Ljbffr