Administration Officer (1300 MH Call)

Job Description

About us:Central Queensland Mental Health Alcohol and Other Drugs Service (CQMHAODS) provides specialist mental health, substance and alcohol related care to residents of Rockhampton, Capricorn Coast, Gladstone, Central Highlands and Banana areas (catchment in excess of a population of 250,000) with services located in each area. About the role:The Administration Officer works to deliver efficient and confidential business and administrative support to a Central Queensland Mental Health Alcohol and Other Drugs Services team to ensure optimal delivery of clinical services. Maintain a professional approach to all tasks to ensure the integrity, confidentiality and quality of health data and personal information at all times. Provide first point of call, telephone response service for patients, relatives, General Practitioners, Emergency Services, Hospitals and Mental Health Services state-wide and interstate and ensure calls are processed or redirected to the appropriate area for care by health professionals, in a timely manner using tact, diplomacy and discretion in accordance with 1300 Mental Health (MH) call processes. Assist, develop, implement and maintain effective administrative systems relating to 1300 MH call, performance reports and business processes. About you: High level of interpersonal, oral and written communication skills, able to succinctly convey information. High level experience in Microsoft Office and ability to operate a range of software programs demonstrating a high degree of accuracy. Willingness to positively contribute to the challenging needs of CQMHAODS. What we offer:Total remuneration value of up to $97,656 is comprised of: An hourly rate between $38.81 - $43.16 p.h. 12.75% employer superannuation contribution 17.5% leave loading Additional Benefits: Ongoing Professional Development and Education Opportunities Flexible Work-Life Balance and Variety Generous Salary Sacrificing Options Paid Parental Leave Employee Assistance Program (EAP) Discounted Private Health Insurance Fitness Passport Vaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description. How to apply:To apply, please submit the following: Your current CV or resume, including referees. A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description. Any additional forms / evidence as attached or listed on the Role Description. Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements. For assistance, contact Recruitment Services at and quote the Job Ad Reference (JAR) RK5B618778. Applications close: Thursday, 20 February 2025. #Rockhampton Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each. #J-18808-Ljbffr