Administration Officer (Patient Services Centre)

Job Description

Alfred Health Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. Fixed Term, 64 Hours Per Fortnight Salary Range: $49k - $54k Benefits: 5 Weeks Annual Leave, Salary Packaging & Novated Leasing About the Role This position reports to the Administration Supervisor of the Patient Service Centre. The administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, and telephone support and data entry. Skills & Experience You will be reliable, professional and have an eye for detail. You will also have: Demonstrated commitment to high level customer service skills and principles of the Alfred Centre model of care. Strong computer skills. Hospital databases including IPM and Cerner preferred. Excellent interpersonal and communication skills. Strong analytical and problem solving skills. Understanding of medical terminology. Ability to work independently and within a team environment. Demonstrated ability to work under pressure. Flexibility to work in all areas of the department. Reflect The Alfred’s values of teamwork; understand the importance of teamwork, show respect and communication with all members of the team. Benefits Salary Packaging & Novated Leasing through Maxxia . Flexible Health Insurance coverage through HCF Health Insurance . On-site car & bike parking opportunities, Deducted Pre-Tax!! Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness. Child Care Services at The Alfred managed by KU Children’s Services . For more information on the role please download the attached Position Description. Enquiries: Gayan De Mel 9076-0553 or Applications Close: 11pm AEST, Sunday 16th March 2025 Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. Website: #J-18808-Ljbffr