Administration Officer - Teleservices

Job Description

Apply now Job no: 502384Work type: CasualLocation: South BrisbaneCategories: Administration About the role An exciting opportunity has become available for an experienced Teleservices Administration Officer to join the Mater Health Service. This is a casual position working across a 24/7 roster. For example, this roster is inclusive of day shifts, afternoon shifts, overnight shifts, weekend shifts, and public holidays. The purpose of this position is to provide an efficient, effective, and professional service for customers, patients, and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy. In this position, you will be responsible for the following: Managing a high volume of calls and inquiries for Mater Health Services and resolving or redirecting to the appropriate department/staff member/extension in a polite and professional manner. Acting as receptionist for Mater Hospital Brisbane. Actioning all emergency codes as required and in accordance with hospital procedures. Developing and maintaining good knowledge of Mater Services, locations, personnel, and information necessary to deal with inquiries customary to a forefront position. Monitoring alarm systems including fire, medical gases, and security as required. Carrying out administrative duties as required. Developing and maintaining a good knowledge of rosters and term allocations and being able to utilize them as necessary. Participating in quality improvement activities including the development and maintenance of procedures relevant to the area and education and training activities. Contributing to and maintaining an efficient, productive, and positive workplace and communicating and cooperating with fellow workers to promote teamwork within the department. Attending/participating in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses. About you As the successful candidate, you will possess the following: Demonstrated recent experience in a similar position (hospital or health setting highly advantageous). Availability to work shift work including overnights, weekends, and public holidays in accordance with the roster. Proficient typing skills and ability to utilize multiple computer systems. Personal attributes: A positive attitude and approach to work. A commitment to excellent service and accuracy. Mature, well-presented, responsible, and approachable. Demonstrated reliability, integrity, and confidentiality. Demonstrated commitment to continued professional development. Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals. We are a leader in healthcare, education, and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay. Access to package meal and entertainment expenses via salary packaging. Access to leading education and professional development via Mater Education. Access to our Employee Assistance Program and on-site pastoral care teams. Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other. Unlimited access to a multitude of discounted fitness facilities through Fitness Passport. Access to on-site, discounted parking. Discounted food and beverage at various campus cafés and coffee venues. Applications close Tuesday 11th February 2025. Please note, we may contact applications prior to the closing date; please do not hesitate to APPLY NOW! Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered. Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. Advertised: 28 Jan 2025 E. Australia Standard TimeApplications close: 11 Feb 2025 E. Australia Standard Time #J-18808-Ljbffr