Administration Partner - Southern Brisbane

Job Description

Job title - Administration PartnerLocation - Southern BrisbaneEmployment Type - Full time (Monday to Friday 9am - 5pm)Salary - $32 - $36 per hour (depending on experience)About Everyday Independence With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.About The RoleAs an Administration Partner at Everyday Independence, you’ll play a vital role in ensuring a smooth participant journey, managing relationships with referrers, and keeping our hub running efficiently. If you were here last week, these are some of the things you may have done:Welcomed new participants, guiding them through their onboarding process and ensuring they understand how we deliver services. Acted as the main point of contact, answering participant and referrer queries. Managed scheduling and handovers, ensuring smooth transitions between practitioners and continuous service delivery. Tracked NDIS plan review dates and supported participants in planning ahead. Monitored and actively managed the waitlist, prioritising access to services and ensuring participants are scheduled as soon as availability opens. Built and nurtured relationships with local referrers, maintaining regular communication to keep them informed and engaged with our services. Ensured the hub was safe, welcoming, and well-maintained for participants and staff. Who We Are Looking ForAt Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.To be considered for this role you’ll need:2–3 years’ experience in administration with a strong focus on customer service and relationship building. Demonstrated experience in scheduling or rostering within a fast-paced environment. A proactive, solution-focused mindset, able to prioritise tasks and manage competing demands. Strong attention to detail and accuracy in record-keeping. The ability to build and maintain positive relationships with participants, therapists, and referral partners. A high level of competency in managing client databases and administrative systems (Salesforce experience is a plus!). A "can-do" attitude, eager to tackle challenges and continuously improve processes. The ability to embrace change, take on feedback, and grow your skills. First Aid Certificate (or willingness to obtain one). Experience in the NDIS/Disability sector is desirable but not essential. Prior to commencement, you’ll need to obtain a Working With Children’s Check and NDIS Workers Screening Check. What We OfferContinuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway. Team Culture: A contemporary and positive team culture where everyone shares the same vision. Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program. Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential. Join the Change-MakersAt Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change-maker. #J-18808-Ljbffr