Administration officer (Patient Services Centre)

Job Description

Alfred Health Alfred Health is a leader in health care delivery, improvement, research, and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. Permanent Full Time: (1.0 EFT / 80Hours) Salary Range: $58k - $64k Located at The Alfred Great staff benefits including salary packaging About us The Patient Service Centre (PSC) sits within the Surgical Services Program of Alfred Health. This program delivers the majority of surgical services across all Alfred Health sites and consists of sixteen surgical units, anaesthesia and perioperative medicine, Operating Suite Services, two elective surgical inpatient wards, a medical day unit, surgery, and endoscopy service. The PSC oversees the Elective Surgery Waiting List, medical elective planned admissions, and preadmission clinic as well as coordination of the medical day unit across both The Alfred and Sandringham Hospital. About the role This position reports to the Administration Supervisor of the Patient Service Centre. The administration officer will effectively and efficiently perform a range of administrative, reception, and clerical tasks to support and assist the day-to-day function of the clinics and health service. The role is responsible for ensuring that the service provides the best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals. Responsibilities may include reception, patient inquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support, and data entry. About you You will be reliable, professional, and have an eye for detail. You will also have: Demonstrated commitment to high-level customer service skills and principles of the Alfred Centre model of care. Strong computer skills. Hospital databases including IPM and Cerner preferred. Excellent interpersonal and communication skills. Strong analytical and problem-solving skills. Understanding of medical terminology. Ability to work independently and within a team environment. Demonstrated ability to work under pressure. Flexibility to work in all areas of the department. Reflect The Alfred’s values of teamwork; understand the importance of teamwork, show respect, and communicate with all members of the team. Benefits Salary Packaging & Novated Leasing through Maxxia . Flexible Health Insurance coverage through HCF Health Insurance . On-site car & bike parking opportunities, Deducted Pre-Tax!! Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness. Child Care Services at The Alfred managed by KU Children’s Services . For more detail on the role please download the attached Position Description. For any further enquiries please contact: Gayan De Mel 9076 0553 (email: ) Applications Close: Friday 14th March 2025 Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. Website: #J-18808-Ljbffr