Agency Compliance Manager

Job Description

Role Overview The Compliance Manager is responsible for ensuring that all Ray White franchisees in Australia, and their real estate agents, property managers and staff, comply with all their legal, regulatory and fiduciary obligations, including: pursuant to their agency appointment; relevant state and federal laws; and their franchise agreement and Ray White’s operations manual, policies and processes. This is a critical role and will require that the successful applicant conduct training and field audits on our franchises and take steps and implement processes and policies to: prevent misleading or deceptive conduct and other anti-competitive activities; ensure that agency appointments comply with all legal requirements; oversee trust account audits; maintain up-to-date licensing and training records; and ensure that all activity and commissions/fees charged comply with industry regulations and Ray White’s expectations. Key Responsibilities Legal and Regulatory Compliance Monitor and ensure compliance with state/territory based real estate laws (across all Australian jurisdictions). Implement policies to prevent underquoting and ensure accurate property price representations. Ensure compliance with Australian Consumer Law (ACL) to prevent misleading or deceptive conduct in property transactions. Oversee adherence to fiduciary duties, ensuring agents act in the best interests of clients. Agency Agreements and Contracts Review sales and leasing agency agreements to ensure they comply with contractual and legal requirements. Ensure commission and fees are accurately calculated and do not exceed statutory limits. Franchise Audits/Field Visits (including trust account audits) Conduct site visits to train franchisees, improve compliance processes and policies and ensure franchisee is compliant with key obligations franchise agreement and operations manual. Ensure trust accounts are managed in accordance with relevant state/territory regulations. Review offices' obligations to lodge annual trust account audit with the regulators. Implement internal controls to prevent mismanagement or fraud within trust accounts. Licensing and Training Compliance Build a network process to maintain agent licenses and log Continuing Professional Development (CPD) requirements. Monitor compliance with state-based licensing laws and oversee renewal processes. Collaborate with Performance team around agent training and compliance. Compliance Monitoring and Investigations Co-ordinate and lead the complaints handling and customer satisfaction programs for the network. Conduct internal audits and spot checks to identify compliance risks. Investigate potential breaches of legal and fiduciary obligations. Provide compliance reports to senior management, highlighting risks and recommended actions. Key Skills and Experience Required Qualification Real Estate License or Compliance Certification (essential). Experience Minimum 3 years in compliance, legal, or regulatory roles in the real estate industry. Strong knowledge of real estate laws, trust accounting and consumer protection regulations. Experience conducting internal audits and investigations or ensuring agency compliance with relevant obligations. Skills and Competencies Ability to build rapport with Ray White members and influence their compliance decision making. Strong knowledge of real estate agency law, Australian consumer laws and fiduciary duties. Ability to interpret and apply real estate laws across all states/territories to daily operations. Attention to detail in reviewing contracts, trust accounts, and fee structures. Strong communication and training skills for educating staff. Ability to manage compliance risks and provide practical solutions. How to apply To apply, please submit your resume, together with a one-page statement, or a cover letter, explaining how your skills and experience aligns with the requirements of this position. #J-18808-Ljbffr