Airport Operations Manager - Adelaide

Job Description

Job Description Exciting opportunity to lead and oversee the Jetstar Operations in Adelaide Permanent full-time position working Monday – Friday alongside a highly skilled team Located at Adelaide Airport The Opportunity The Airport Manager is primarily responsible for the management and oversight of all passenger handling activity at Adelaide Airport, whilst maintaining Jetstar’s interests in Adelaide and building strong relationships with airport operators and other major stakeholders. Additionally, you will also have the responsibility for the consistent delivery of safe, high quality and cost-effective ground handling services for Jetstar operations by direct management of the Ground Service Provider (GSP) of ramp activity contracted to Jetstar. Our Airport Managers have full carriage of the Balanced Scorecard for Jetstar Airport Services in Adelaide comprising of safety performance, operational excellence, people engagement, customer service and revenue and cost. The core responsibilities of this role will be: Delivery of customer service, operational, financial and safety goals and KPIs for Jetstar Airways at the airport. Responsible for the overall people management of staff at the Airport, including managing performance, recruitment and selection and training and development. Manage local employee/union relationships. Work closely with the HR, People Support and Employment Relations partners to ensure full adherence to company policies. Contribute to the continual enhancement of airport performance against agreed operational, safety, OHS and customer service goals, objectives and KPIs including short-term and long-term business planning. Maintain financial controls to deliver targeted cost reduction and eradicate wastage. Maximise staff engagement levels within the boundaries of existing EBA’s and ensure fair and equitable rostering of duties through partnership with Workforce Planning. Work in partnership with the GSP to ensure safe, compliant, efficient and cost-effective outcomes in the provision of baggage handling and aircraft turnaround services. Implement and strengthen the Jetstar culture locally including service culture, operating style, and safety. To be considered, key skills will include: Extensive experience, knowledge and understanding of customer service management. A natural ability to be a strong leader and deliver messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar. Exposure to managing teams in a shift/rostered work environment. Ability to motivate, coach and develop team members. Possess a thorough understanding of company personnel policy and Employment Law. Demonstrated experience in managing third party entities and working in partnership with internal stakeholders. Be resilient and able to motivate others to embrace change. Excellent communication skills both written and verbal and able to influence all levels of the organisation. Demonstrated ability to work under pressure. Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team. Advanced knowledge of Microsoft Office, e.g. Excel, PowerPoint and ability to apply computer software to improve business delivery. Sound knowledge and understanding of Air Safety legislation, CASA regulatory requirements, OHS legal responsibilities and experience managing audit programs. Our Culture Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled. Our Benefits Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines. Inclusion and Diversity Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. Applications close: Monday 3rd March, 2025 #J-18808-Ljbffr