Airport Station Manager – Perth

Job Description

Add expected salary to your profile for insights Job Title: Airport Station Manager – Perth Location: Perth Airport, Australia Job Type: Full-Time About TransNusa: TransNusa is a rapidly growing airline dedicated to providing exceptional air travel experiences with a focus on safety, reliability, and customer satisfaction. As we expand our international operations into Perth in March, we are seeking a dynamic and experienced Airport Station Manager to lead our ground operations in Perth. Job Overview: The Airport Station Manager will be responsible for overseeing all aspects of Transnusa’s operations at Perth Airport. This role ensures smooth ground handling, customer service excellence, compliance with aviation regulations, and efficient coordination with airport authorities and service providers. The ideal candidate will have strong leadership skills, operational expertise, and a customer-centric approach. Key Responsibilities: Oversee day-to-day airport operations, ensuring efficiency, safety, and regulatory compliance. Manage ground handling services, including check-in, baggage handling, boarding, and aircraft turnaround. Monitor flight schedules and work closely with operations control to ensure on-time departures and minimize delays and disruptions. Ensure adherence to airline and airport safety procedures, security protocols, and industry regulations. Key Duties: Ensure optimum payload, safe, efficient, and on-time departure of flights. Ensure the handling process of passengers, baggage, and cargo in accordance with the company’s procedures. Co-ordinate and monitor the Ground Handler’s performance to meet our service standard. Ensure full compliance of the Company’s Accounting procedures at the station. Maintain close rapport with the governmental and regulatory authorities in the station. Supervise and monitor the Ground Handler on handling of our flights. Provide managerial and administrative support to personnel within the station. Handle and be accountable for any monetary transactions at the station. Interface with all agencies pertaining to the performance and profitability of the station and the company. Recommend and implement improvements to achieve optimal station performance and reduce cost. Submit Daily Station Report and compulsory monthly report to headquarters on time. Make decisions on operations and cost-related matters within the scope of authority. Strive for ZERO DEFECT in Ground Handling on passengers, baggage, cargo, and in-flight services. Co-ordinate with Ground Handlers and Airport CIQ authorities to ensure on-time performance. Represent the company to attend meetings related to airport development and operations. Attend official functions on behalf of the company under the authorization of Head Office. Maintain close liaison with various government agencies & authorities. Undertake any other tasks directed by the Head Office in respect of operations and administration. Verify invoices pertaining to Station operations and administration before submitting to Finance for billing. Handle guests’ complaints by coordinating with Ground Handler to take prompt remedial actions. Exercise cost control on all station expenditures to ensure within the budget. Ensure the station is managed and administrated in compliance with the regulatory requirements in terms of safety, security, crisis, and emergency. Prepare and compile reports, statistics, and budgets in respect to the station as required by the Head Office. Accountable for the revision and updating of the manuals in the station. Ensure the revision and updating of the manuals in the station and ensure all audit aspects are in accordance with the requirement. Has authority to make decisions up to Low-Risk Event to the safety and/or security of the aircraft. Qualifications & Experience: Minimum 2 years of experience in airport operations or airline station management. Strong knowledge of airport procedures, ground handling, and regulatory requirements. Leadership experience with the ability to manage teams in a fast-paced environment. Excellent problem-solving, communication, and customer service skills. Ability to work flexible hours, including weekends and holidays, as per operational needs. Experience working with international airlines is an advantage. Must have Australian work authorization. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Station Manager? Do you have customer service experience? #J-18808-Ljbffr