Ambassador

Job Description

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Based in Melbourne, this position works for Core Diagnostics. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. The Abbott Ambassador is responsible for driving business success by increasing sales within existing accounts along with maintaining and driving strong customer relationships. With a strong understanding of the sales process, lead generation, and relationship building coupled with a deep appreciation of laboratory operation, you will utilize these skills to improve Abbott's market position. Responsibilities Account Management Abbott point of contact with current customers Develop and implement Account Growth Plans Maintain accurate up to date customer data Carry out Customer Operation/Business Reviews Issue understanding and resolution Account Growth Meet or exceed sales targets Identify new sales opportunities Establish and build value creation opportunities Deliver insights for operational improvement Improve asset utilization Actively engage with commercial team to ensure contract renewal and expansion Customer Satisfaction/Loyalty Develop relationships with stakeholders inside and outside the laboratory Coordinate with other team members and departments to optimize customer experience Maintain a high account NPS Participate and oversee post-sale activity and implementation Identify customer training opportunities Build image and brand in the eyes of the customer Key Performance Metrics 100% renewal/retention of profitable business Increasing Instrument utilization with additional business New Promoters Score Minimum Skills Required Relevant experience within either a pathology laboratory or allied health industry is highly preferred Sales experience is preferred but not essential Bachelor’s degree in Science/MLS/Bio Medical/Medical Technology is preferred but not essential Quality, Safety & Environmental Responsibilities Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues, and/or the environment #J-18808-Ljbffr