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Analyst, IT Support

Salary: 80.00 -  100.00
Posted: 14-02-2025
Category: Database, Analytics BI
Perth, 
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Job Description

Get AI-powered advice on this job and more exclusive features. 6 month contract opportunity with extension Learning and development Opportunity to work for a university A great opportunity to provide your technical expertise to the ICT team. Your new company An opportunity to work for a leader in the education sector. Your new role As the IT Support Specialist, you will be responsible for delivering IT support to the end-users in line with IT Service Level Agreements, ensuring customer satisfaction. You will provide IT support for commonly used computing platforms, including desktops, laptops, mobile devices, AV/video conferencing equipment, peripherals, software packages, and operating systems. Provide support and troubleshooting for general IT incidents and requests across a varied estate, including specialist teaching and/or research solutions and applications. Troubleshoot and resolve IT issues over multiple channels, including phone, email, and service desk, escalating issues to the appropriate operational IT teams as required. Adopt the agreed service delivery and support processes to ensure efficient and effective delivery of solutions, applications, and IT support services. Ensure all procured assets are tracked in the asset management system, ensuring compliance for audit purposes. Provide support to maintain the in-venue audiovisual equipment across the Organisation. Deliver, set up, and configure desktop and workstation computers across the Organisation. Create supporting documentation of technical problems, error messages, troubleshooting steps, and action plans, and ensure the technical knowledge base is kept up to date. What you'll need to succeed Proven experience in IT support roles. Strong troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal. The ability to work independently and as part of a team. Familiarity with asset management systems and IT service delivery processes. Commitment to maintaining high standards of customer service and operational security. What you'll get in return Opportunity to work as a field engineer and interact with users. 6-month contract with potential for extension or permanency. Great culture and diversity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Seniority level Entry level Employment type Full-time Job function Analyst Industries: Technology, Information and Internet #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 14-02-2025
Category: Database, Analytics BI
Perth, 

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