Application and Integration Support Specialist

Job Description

Application and Integration Support Specialist Posted: 05/03/2025 Closing Date: 19/03/2025 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement. Supporting and maintaining the bank's internally managed applications, ensuring their availability through troubleshooting and regular updates. You'll contribute to enhancements by identifying improvement areas and implementing new features, leveraging your expertise in Dynamics CRM, MuleSoft, QRM, and Open Banking to manage and optimise technical components. Collaboration with cross-functional teams is essential to deliver high-quality solutions, requiring effective communication and teamwork. Additionally, staying updated with industry trends and best practices will help drive innovation and maintain the competitiveness of the bank's applications. We currently have a permanent, full time opportunity for Application and Integration Support Specialist to join a highly engaged, professional and collaborative team in our Collingwood Head office. We have big plans to become Australia’s most trusted bank and a leading purpose-driven business. As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit. Every role and person in our bank is essential to bringing our values, purpose and aspiration to life. We offer flexible working options, competitive salary and 13% super. Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships. We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave. We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours. We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community. We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation. What you will be doing Manage application support models: Assist with system break-fix scenarios and implement technical components such as integration, infrastructure, plug-ins, and reporting requirements. Application Support: Assists in resolving issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Performs agreed applications maintenance tasks under routine supervision. Provide support for Dynamics CRM, MuleSoft, QRM, and Open Banking systems: Technical Specialism :Maintains an in-depth knowledge of specific technical specialists and provides expert advice regarding their application. Recognizes and identifies the boundaries of their own specialist knowledge. Support and assist incident resolution and service requests: Incident Management : Assists in prioritizing and diagnosing incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Collaborate with Level 3 support and 3rd party vendors: Supplier Management : Assists as the routine contact point between the organization and suppliers. Supports resolution of supplier-related incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data. Provide technical support and guidance: Consultancy: Assists in providing advice and guidance to support the adoption of methods and tools and adherence to policies and standards. Tailors processes in line with agreed standards and evaluates and makes recommendations on new tools, methods, and technologies. Collaborate with internal SMEs and external consultants: Stakeholder Relationship Management: Assists in implementing stakeholder engagement/communications plans. Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Maintain knowledge of technical languages and integration components: Programming/Software Development : Assists in designing, coding, verifying, testing, documenting, amending, and refactoring simple programs/scripts and integration software services. Contributes to the selection of the software development methods, tools, and techniques. Systems Integration and Build : Assists in designing and building integration components and interfaces. Builds and tests simple interfaces between systems and contributes to the design of more complex interfaces. Assist with User Acceptance Testing : Testing :Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks. Ensure changes align with governance and change management framework: Change Management: Assesses, analyses, develops, documents, and implements changes based on requests for change. Applies change control procedures. Assist with solution deployment activities: Release and Deployment : Assesses and analyses release components. Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods. What you will bring Demonstrable experience working with Dynamics CRM, MuleSoft, QRM, or Open Banking. Experience supporting end-to-end applications. Application and Integration Support experience is essential. Experience in governance principles around change management. Experience with process optimization using technology solutions. Ability to communicate strategic and technical concepts with clarity to stakeholders across all levels of technical competence. Proven ability and experience in working with third-party providers and vendors. Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos. By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. #J-18808-Ljbffr