Asg Group | Network Engineering Team Lead

Job Description

The smart, career-focused, and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce. We are seeking a dynamic individual to oversee the daily operations and technical leadership within our IT team. As a key player in the team, you will provide expert technical guidance, drive process improvements, and ensure the seamless functioning of our network infrastructure. This role is pivotal in maintaining operational excellence, managing complex technical challenges, and ensuring compliance with internal standards and customer agreements. Key Responsibilities: Technical Direction & Expertise: Provide hands-on technical guidance, helping engineers resolve complex issues and ensuring high-quality service delivery. Team Supervision: Lead and support team members in day-to-day operations, ensuring effective workload management and operational efficiency. Network Infrastructure Oversight: Ensure daily checks, backup validation, and proactive monitoring are completed on the network infrastructure. Compliance & Governance: Maintain compliance with internal operational standards, customer contracts, and ITSM processes (incident, problem, change, and service request management). Drive process improvements and support the team in maintaining software currency and vulnerability management, ensuring the integrity of the environment. Customer Interaction: Serve as the key point of contact for customers, addressing technical issues and monitoring team performance. Documentation & Accountability: Ensure accurate documentation for customer environments, processes, and standards, maintaining high levels of ticket hygiene and meeting SLAs. Technical Experience: Minimum of 3 years in technical and leadership roles within IT teams. Technical & Operational Management: Proven experience managing both technical delivery and operational aspects, aligned with customer and organizational goals. Communication & Problem-Solving: Strong communication skills for interacting with customers and organizing team priorities to solve complex technical challenges. IT Service Management: Proficiency in ITSM frameworks, with a commitment to best practices in service delivery. Multi-Tasking & High Standards: Ability to manage multiple priorities under pressure while maintaining high service quality standards. IT Service Management Tools: Experience with ITIL V4 Foundations, ServiceNow, and related tools. Networking & Security Expertise: Hands-on experience with F5 Load Balancer, Checkpoint Firewall, Pulse Secure VPN, and IPFX (VOIP). Security Tools & Threat Protection: Familiarity with Tenable Nessus, Nexpose, Microsoft Defender, Advanced Threat Protection, and Windows Threat Hunter. Proficiency in Microsoft Teams, Skype for Business, and Office 365 ATP. Qualifications: Relevant certifications (one or more preferred): CISSP, CCSA, CCSE, PCNSA, PCNSE, F5-CA, F5-CTS, MCP, CCA (Citrix), Cisco, VMware VCP. Why Join Us: Be part of a dynamic and supportive team where your expertise is valued and your professional growth is encouraged. Work in a fast-paced, collaborative environment with opportunities to drive technical innovation and improve service delivery. Competitive salary and benefits package. If you are passionate about leading a technical team and ensuring the integrity of network security, we want to hear from you! Apply today to make a significant impact on our team and our customers' success. What’s in it for you? Diverse and challenging project work Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year Training and development opportunities Salary sacrifice, motor and novated leases Committed health & wellbeing plan including Employee Assistance Program 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service Corporate partnerships Diversity & Inclusion: We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organizations and social issues. Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow. We’re that partner for countless businesses, designing, implementing, and managing digital solutions that are as personalized as they are progressive. That open the doors to greater digital success – across business, government, and beyond. We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers. If you're an experienced Infrastructure Architect with a passion for secure, high-impact IT solutions, apply now to be part of our dedicated team. #J-18808-Ljbffr