Assessor - Aged Care (Hervey Bay community)

Job Description

Assessor - Aged Care (Hervey Bay community) Suncare is committed to "Making People's Lives Better ". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by: Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better. The role As an Assessor – Aged Care you will enjoy conducting face to face, in home assessments using the Integrated Assessment Tool (IAT) to evaluate and determine the needs of our customers seeking home support services. You will then develop personalised support plans and assist in the connection of relevant service providers, to help enable customers to retain their independence. The role is offered as a permanent, full-time opportunity (Monday to Friday) with travel in the Hervey Bay region required in meeting with customers and stakeholders. More about the role Reporting to the Team Leader – Assessment Services, you will perform your duties in accordance with applicable legislation and the duties include: Collaborating and communicating with customers, carers, families, representatives and other service providers (as appropriate) in the aged care planning process. Undertaking and reviewing personalised support plans, effectively managing changing customer and carer needs with their consent, ensuring the Home Support Assessment service recommendations are consistent with the Delegate decisions. Identifying customers’ formal and/or informal respite support and arrangements. Developing an Emergency Care Plan if the customer does not have one in place. Identifying when a customer requires a higher-level assessment and escalating as appropriate. Referring for services, assessing complexity and the risk of vulnerability, and assisting with linking support, reablement and short-term case management. Undertaking a variety of administrative functions, including report writing and correspondence preparation. About you We want our customers to have a great experience and as such you will have exceptional customer service skills and proven ability to form positive relationships with community members and stakeholders. You will also possess: Knowledge or experience in conducting home assessments or risk assessments for vulnerable people, including the application of sensitivity for customers from diverse backgrounds and/or mental health conditions. Demonstrated ability to communicate clearly and effectively with customers with hearing loss, other sensory loss and/or cognitive impairment. Experience in undertaking assessments of customers with dementia who have responsive behaviours. Adaptability and flexibility to be able to respond to changing task requirements in a positive way, and you embrace current and new technologies. Willingness to use own registered and insured vehicle for work purposes, and a valid Driver’s Licence. Current First Aid and CPR Certificate. Evidence of the most current influenza vaccination and two COVID-19 vaccinations plus booster (when available and directed). What we offer At Suncare our people really are our greatest asset. We offer: Not for profit salary packaging benefits Comprehensive induction plus ongoing training and development Advanced technology to support you in your role Flexible working options A friendly, supportive team environment that values all voices Fitness Passport and health and wellbeing programs Employee Assistance Program Career progression opportunities in a rewarding, growth industry And this position is eligible for QLeave Apply now Ready to join our team of over 750 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role. As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks. Suncare is an equal opportunity employer. #J-18808-Ljbffr