Assistant Box Office Manager

Job Description

Assistant Box Office Manager page is loaded Assistant Box Office Manager Apply locations Perth, WA, AU time type Full time posted on Posted Yesterday job requisition id JR-72731 Job Summary: THE TEAM The support and operations team are responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The support and operations team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales. THE JOB The Assistant Box Office Manager provides general support to the Box Office Manager and aids with various functions within the support and operations team. Reporting to the Head of Box Office, the primary responsibilities will include Box Office resource management and event coordination. In addition, the role will also provide a range of coordination and support functions including but not limited to outlet coordination and administration support. Contract Terms: 6 -month secondment, 38 hours per week. WHAT YOU WILL BE DOING Liaise with the Box Office Manager, Client Managers and Venue Management to ensure tasks are being managed and actioned. Assist with outlet ticket sales and customer service. Overall day-to-day management of the Box Office. Ensure familiarity with Ticketmaster, venue & promoter policies and procedures in relation to box office and front of house where Ticketmaster processes tickets or operates the venue box office. Ensure all the appropriate equipment and software installed at Venue Box Offices is maintained. Ensure all venue box office employees are adequately trained in all Ticketmaster systems, policies and procedures. Maintain knowledge of terms and conditions of employment under which Ticketmaster Box Office employees work. Organise and ensure accuracy with balancing and banking of all venue box office floats and ticket sales monies. Assist with the distribution of mail lists and sales reports to the venues reservation and packages team. Provide reporting to the Client Manager and Venue Management when requested. Responsible for printing and timely distribution of tickets to be issued from venue box offices to patrons and clients. Keep on top of all Ticketmaster system and technology developments and ensure that these are implemented at venue box offices. Effectively supervise and support box office staff in dealing with difficult and exceptional behaviours and circumstances. Other general administrative duties as delegated by the Head of Box Office. Represent Ticketmaster and be present on event days/nights as required. After hours and weekend work may be required. Actively participate in projects to assist in increasing Box office performance and creating a positive awareness both internally and externally. An ability to work under pressure and meet tight daily, weekly and monthly deadlines. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. People Management & Leadership - Set an example for staff in the Box Office. Research/Analytical - Maintain up to date knowledge of industry developments incorporating marketing and technological advances. Computer literacy - Ability to use Microsoft Office based computer packages including current database management systems and Ticketmaster programs and reports. Venue Management - Develop and coordinate policies and procedures for the venue and events' requirements. YOU (BEHAVIOURAL SKILLS) Results orientated - Show commitment to the achievement of results and targets. Customer Focus - Ensuring Ticketmaster's internal and external customers' needs are continually satisfied. Communication - Demonstrating strong communication skills, both written and verbal. Initiative - Possessions of “natural energy” with a proactive focus responding quickly and positively. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. #J-18808-Ljbffr