Assistant Community Manager

Job Description

Role Overview Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. We offer a supportive culture where you can bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.The Opportunity Aveo Springfield Vista Retirement Living is a vibrant high-rise community, consisting of three apartment buildings, that sets a new standard in retirement living. In this role as Assistant Community Manager, you will work closely with the Community Manager, staff members and residents to ensure smooth day-to-day operations and administrative tasks of the community. This role is customer-facing and requires being organised, fast-paced and providing friendly, concierge-style hospitality to residents. Located in Springfield Central, we are looking for a seasoned professional who will use their existing admin or operations skills to deliver a high level of service to this community.This is a permanent full-time opportunity working Monday-Friday 8-4pmWhat We Offer: - Paid Parental Leave and Purchased Annual Leave options- Two additional 'All About Me' leave days per calendar year- Annual salary reviews and annual bonus incentive scheme- Employee Referral Program and Employee Assistance Program- Discounts to Health Insurance and Retail & Leisure partner providers- Opportunities for further career progression (develop into a Community Manager and beyond)- Be part of a friendly and supportive team in a caring retirement living communityYou will:- Ensure ongoing daily operations of entire village services including safety, security, maintenance and compliance- Complete general administrative tasks including but not limited to email & phone communication, payroll/time sheets, invoicing, ordering of supplies, distribution of notices and incident recording- Assist with the administrative tasks of residents moving in and moving out of our village- Support the residents & their families, internal stakeholders and external contractors- Be the first point of contact for residents and their queries and concerns- Support the Community Manager in general day-to-day operations and cover in their absenceWhat You'll Bring: - Experience in an operations-based role or administration highly desirable (e.g Hospitality, Hotel/Tourism, Property Manager, Practise Manager, Facilities Manager, Senior Admin or similar)- Intermediate use of Microsoft Suite and highly computer literate as you will learn new programs- High-level written and verbal communication and negotiation skills- Strong focus on customer satisfaction- Two COVID-19 Vaccinations requiredWho We Are: Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1700 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What's Next? Apply now and take the first step in bringing your passion to life. We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.