Assistant Director, Accessibility and User - Centred Design

Job Description

If you thrive in a fast paced, dynamic environment, and are passionate about accessibility and inclusion, with a commitment to user-focussed design of services, this could be the perfect opportunity for you! The Administrative Review Tribunal (ART) is currently seeking applications for an EL1 Assistant Director, Accessibility and User-Centred Design, to join the User Experience and Member Support Branch. This ongoing full-time flexible role can be located in Adelaide, Brisbane, Canberra, Hobart, Perth, Melbourne or Sydney. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. You can learn more about the Tribunal on the ART website. What we offer: Flexible working options, and remote working to support you with your commitments outside of work. Competitive salary including generous superannuation employer contribution of 15.4% Salary packaging options Gym membership payment plan Supportive career development opportunities Holistic health and wellbeing support including free annual influenza vaccinations and free eye tests Christmas to New Year office closure with no deduction from your leave balance Employee Assistance Program for you and your family Positive and inclusive culture. About the opportunity: Reporting to the Director, Accessibility and User-Centred Design, the Assistant Director assists the Director with managing a team responsible for designing and implementing improvements to the Tribunal’s processes to ensure they are user-focused and accessible. This may include collecting, analysing, and responding to user feedback, coordinating user-focused stakeholder engagement and community outreach, providing advice on complex accessibility matters, developing related policies, and collaborating on the design of digital services such as the Tribunal’s website. About you: To be successful in the role you will have: Demonstrated ability to lead and manage a team, cultivate a culture of collaboration, and model standards of behaviour consistent with APS Values, APS Employment Principles and APS Code of Conduct. Strong communication skills, including the ability to communicate complex information clearly, make persuasive recommendations, and adapt to the needs of different audiences. Demonstrated capacity to establish and maintain productive relationships with a variety of stakeholders, work collaboratively to achieve outcomes, and negotiate successfully. Demonstrated ability to think strategically, exercise judgement, and ensure alignment of section activities with organisational priorities. Proven capacity to deliver results, identify opportunities for improvement, develop creative solutions, and manage risks appropriately. An in-depth understanding, or the ability to quickly acquire an in-depth understanding, of the Tribunal’s legislative and policy context, particularly in relation to the delivery of user-focused and accessible services to diverse users. The successful applicant will have a passion for accessibility and inclusion and be committed to the user experience. Desirable: Relevant tertiary qualifications or expertise in accessible service delivery including User-centred Design. Willingness and ability to obtain and maintain a security clearance. How to apply: To be considered, all applications must be submitted online via the Career Opportunities page. Please submit a CV (no more than 4 pages) and cover letter (of no more than 2 pages) addressing how you feel your experience matches the capabilities and experience of role, referring to the Position Description. Applications close: 11:45pm (AEDT) Sunday 2 March 2025 Should you wish to discuss this position, please contact: Name: Michael McIvor Title: Director Accessibility and User Centred Design Tel: 03 9454 6389 Email: Please contact the recruitment team on (02) 9276 5443 or should you require assistance with accessing our website or with lodging your application. We are a Circle Back Initiative Employer and commit to responding to every applicant. The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview. #J-18808-Ljbffr