Assistant Fulfilment Manager (Night) - Woolworths Rochedale Customer Fulfilment Centre

Job Description

Career Opportunities: Assistant Fulfilment Manager (Night) - Woolworths Rochedale Customer Fulfilment Centre (1018186) Requisition ID: 1018186 - Posted: WooliesX - QLD - Full-time - Retail Operations We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. Assistant Fulfilment Manager (Night) We are extremely excited to share with you an opportunity to be a part of the first Customer Fulfilment Centre (CFC) in Rochedale, Queensland and be part of the leadership team in one of our large scale dedicated online facilities. Join us in providing a little good for our online customers. Reporting to the Fulfilment Manager, this role will: Shape the future of online shopping in Queensland. Be part of the first CFC in the State, which provides a dedicated fulfilment offering at a larger scale. Ensure optimal CFC operational performance across Fulfilment Management activities across all departments. Support the Fulfilment Manager to lead, manage, and support the Fulfilment team to ensure customer orders are accurately picked in full and on time. What makes you right As the Assistant Fulfilment Manager - Night, your key responsibilities will include: Support management of day to day Customer Order operations by coaching teams to ensure online orders are picked and packed accurately. Ensure CFC tasks are completed in line with company policies and procedures, including but not limited to food safety and security standards. Provide team and operational feedback, ideas and concerns to the CFC Operations Manager - eCom/Product to improve our offer to customers. Ability to coach, motivate and inspire a large team to stretch their capabilities and unleash their potential. Remain composed under pressure to deliver results whilst maintaining leadership profile. Communicate information and ideas to the team in a clear and focused way that is understood by team members and achieves outcomes. Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as needed. Innovative and not content with status quo, always looking for new ways to delight the customer. Understand the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC and deliver results. Essential knowledge and experience Knowledge of Online order fulfilment processes and systems. Experience working to a budget to achieve business targets including CODB and throughput. Previous experience leading, managing, and developing a diverse team. Effective written and verbal communication skills. Desirable knowledge and experience Experience working in a highly regulated environment. Experience working in food online environment. Experience communicating across large teams. When you will be needed This is a full-time position requiring flexible availability across evenings and weekends to work as per business needs. Woolworths Group, a job is never just a job. It’s the start of something bigger. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are As a start-up business inside one of Australia's largest retailers, Woolworths Group aims to bring the best of Woolworths to our customers. Why work with us Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant career. As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process. Everyone belongs at Woolworths Group. Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. You can learn more about working with us on LinkedIn or via Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. #J-18808-Ljbffr