Assistant Manager, Contact Center

Salary: 80.00 -  100.00
Posted: 25-02-2025
Category: Customer Service
Shire of Cardinia, 

Job Description

Assistant Manager, Contact Center Apply locations Hong Kong time type Full time posted on Posted 3 Days Ago job requisition id JR2405862 Job Description Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.) Provides direction and guidance to the team members and recognizes and recommends areas for improvement Coordinates work activities to achieve the volume expected to meet operational requirements Responsible for the adherence of organizational policies and procedures Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements Undertake business projects and initiatives, when required Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned Job Requirements Bachelor degree with over 3 years’ experience in insurance/financial services industry and/or call center with strong focus on customer service Proven leadership skills in managing and developing a team of customer service representatives Possess a growth and transformation mindset with proven track record of driving change and delivering high quality customer service Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and senior management Good analytical and problem-solving abilities with strong attention to detail Qualified license of IIQE 1 and 2 is a plus Proficient in spoken & written English & Chinese, including Putonghua #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 25-02-2025
Category: Customer Service
Shire of Cardinia, 

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