Assistant Marketing & Customer Experience Manager

Job Description

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The primary responsibility of this role is to develop and foster relationships with the building’s tenant partners, and to assist in ensuring all branding, marketing material, and presentation of the Property is in keeping with premium grade standards. Through the execution of the annual marketing plan including events and customer engagement activities, the Assistant Marketing & Customer Experience Manager is required to nurture a sense of community throughout the precinct. Accountabilities include: Delivery, management, and evaluation of events and activations in line with the strategic marketing plan. Overseeing content management for all front-of-house digital platforms including website, social media, community portal, lift screens, and directory boards. Ensure that all building-related marketing collateral and customer communications convey the brand consistently and effectively. Acting as a point of contact for customer-related enquiries and provide the conduit for feedback. Ensure customers are informed on all building-related matters either directly on behalf of the broader Building Management Team or via the building’s online portal. Working closely with the National Marketing and Customer Experience Manager to understand the needs of the customers, in order to identify initiative opportunities, and to assist the broader team with the delivery of the Customer Retention Plan and support the building’s Retail Tenants. Liaise with the Concierge Team, including implementing and overseeing processes to ensure customer service is of the highest standard and managing tenant orientation delivery. Coordinate the provision of bespoke services and management of amenities offered by the building to its customers, with the assistance of Concierge. Work with the Fitness Centre operator to promote and market the Fitness Centre with tenants in order to raise awareness, increase membership, and promote and communicate health and wellness initiatives and wellness programmes. Prepare and maintain Tenant Guide and onboarding packs including tenant orientation content and oversee delivery of all marketing and leasing materials. Prepare all marketing-related invoices for payment after checking them off against the budget. Prepare reports and attend regular meetings with the Client, customers as required, and the wider JLL Experience team. Sound like you? To apply you need to be: 2-3 years experience in a customer-facing or B2B role, with event planning and management experience essential. Support a positive team environment with a positive outlook and proactive approach. Demonstrate the ability to build rapport and cooperative relationships with customers and visitors. Excellent communication and interpersonal skills. Self-motivated, confident, and energetic. Has an eye for detail to ensure the best delivery of services. Sound computer skills including Microsoft Office package. What can you expect from us? As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disabilities, and people of all ages, religions, and races. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Apply today, quoting job reference number MPREQ411915 Location: On-site – Perth, WA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr