Assistant Product Manager - Loyalty, ANZ (12 Month Contract/Secondment)

Job Description

Job Description - Assistant Product Manager - Loyalty, ANZ (12 Month Contract/Secondment) (25002213) You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. The Loyalty team within the International Card Services (ICS) organisation is responsible for creating and delivering leading rewards value propositions that engage and retain customers to drive profitable growth. The role is responsible for the technical management of the Membership Rewards (MR) program across our Card products. This encompasses managing end-to-end new loyalty capabilities and the development and evolution of simple and easy journeys and user experiences (UX). The successful candidate will bring innovative thinking to the program to help drive engagement and encourage loyalty with our Card Members. This fast paced and dynamic role will work closely with multiple teams across the ICS business, the broader Enterprise, and Centre of Excellence (COE) teams to meet our programs objectives. This position is ideally suited to a motivated, self-starter who has proven UX design and project management experience, excellent interpersonal and relationship management skills and an analytical skillset to inform and drive results. Key Accountabilities: Project Management and execution of loyalty capabilities to deliver market leading UX for Card Members – including build, testing and go-to-market project milestones. Lead design thinking to optimise simple and easy journeys and UX that exceed customer expectations. Develop, support, and maintain knowledge of digital and technical platforms e.g. Web, Mobile App, LSM, VRP and STAR Loyalty Platform Collaborate and partner with Enterprise and COE stakeholders to drive the implementation of loyalty capabilities and UX. Actively lead and manage the day-to-day activities required to run the loyalty business such as support customer queries, iMH reviews, T&Cs, Audits, OREs & other technical requests Lead with an external lens - regular review of the competitor loyalty landscape to inform and influence the ideation of innovative redemption solutions for the prioritization of investment funds and loyalty roadmap. Creation of reporting and data analysis to measure success and enable investment decisions. Support the Loyalty team with additional priorities across partnerships and marketing as required. Contribute to a fun, rewarding and inclusive environment within the Loyalty and broader ICS team. Qualifications and Experience required: Demonstrated Project Management and analytical skills. Understanding of loyalty (STAR) and digital platforms is a plus. Ability to influence the design of UX with customer centric approach for A/NZ Ability to meet deadlines and excel in a fast paced, agile environment. Self-starter who has a thirst to learn and is proactive in problem solving. Strong interpersonal skills to develop collaborative working relationships with key stakeholders across the Enterprise. Loyalty, product, marketing experience Demonstrated growth mindset with a strong customer orientation. Apply understanding of Amex products, systems, and processes to support the analysis and solving of key product challenges, recommendations and implement solutions. Knowledge of Consumer and Commercial Card products is ideal. Minimum Qualifications We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr