Assistant Property & Community Manager

Job Description

Mirvac’s people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation, and collaboration, becoming a place where people genuinely want to work. We offer a number of competitive and unique benefits for permanent employees including: $1000 of Mirvac Securities Annually Leadership and Professional Development Programs Generous Parental & Partner Leave Policy Unlimited Volunteer Leave and National Community Day Mirvac Pride Committee Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety, and placemaking. At Mirvac, we know that it’s our people, their passion and expertise, and the exceptional experiences we create for our audience that defines us. Our opportunity As an Assistant Property & Community Manager , you will be responsible for supporting the Property & Community Manager in the delivery of the LIV brand promise, operating our asset(s) in premium condition, and creating a desirable community through the delivery of high-quality services, operational excellence, and a customer-centric focus. This role will support our brand new asset LIV Albert Fields based in Brunswick, Melbourne. Your responsibilities will include: Providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments. Capturing key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments. Actively working to meet the objectives of the Strategic Asset Plan for the asset(s). Complying with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures, and best practice. Supporting the leasing process in line with the Strategic Asset Plan to maximize returns and mitigate downtime. Delivering strategic programs that drive resident retention, build community, and enhance the customer experience through partnerships, events, and activations. Maintaining a visible presence onsite and driving the resident experience through energetic engagement. Accurately logging, triaging, and responding to resident complaints and interactions, feedback, and requests to increase customer satisfaction, ensuring assignment to the appropriate person where escalation is required. Ability to work evenings, weekends, public holidays, and across multiple assets as required. Inputting accurate data across all systems to deliver customer insights and support data-led decision making. Presenting the asset(s) in optimal condition while actively working with resident feedback to drive excellence in presentation, performance, and safety standards. Ensuring adherence to brand guidelines in presentation standards and communications delivered across the asset. Supporting the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures. Providing leadership to the team to develop and improve their collective strengths, skills, and knowledge while fostering high levels of engagement and performance. Adhering to Mirvac policies, procedures, and meeting all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position. Actively contributing to project working groups across the business that deliver tangible outcomes for the division. Your point of difference 2+ years of experience in property management, residential real estate, or hospitality management. Strata management experience desirable. Demonstrated success in delivering customer-centric outcomes and behaviors. Demonstrated experience dealing with customer complaints and solving problems with positive results. High level of IT proficiency, with Salesforce, Yardi, and StarRez experience desirable. A strong understanding of relevant legislation. Relevant tertiary qualifications are highly desirable. Real Estate Agent or Assistant Agent License. Exceptional communication (written & verbal) and interpersonal skills. A willingness to always go above and beyond and provide an exceptional experience to our residents. Exceptional organizational and resource management skills with the ability to prioritize work effectively, ensuring deadlines are achieved on time. Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness. All of these attributes are preferred; if you think you may be the right fit for the role, please still apply. #J-18808-Ljbffr