Assistant Soft Services Manager

Job Description

Pinnacle Group are looking to recruit an Assistant Soft Services Manager to assist the site manager with all of our Soft Services on site both self-delivered and sub-contracted. This role involves delivering services to our client in an efficient, well-organised, and innovative manner while maintaining accurate and up-to-date records of business activity, ensuring tight financial controls and SLAs are met. You will be responsible for delivering a range of KPI reports to the client, managing people, and being the first point of contact for all client queries in the manager's absence. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a value-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We're Looking For We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities: Produce weekly/monthly/quarterly reports as required and provide clear information upon request to the Site Manager in relation to site-specific information. Oversee and ensure robust, successful on-site inductions and training, maintaining associated training records to ensure service levels and standards are always met. Audit soft services and report in line with contract requirements. Assist the Contract Manager in maintaining systems, procedures & standards to ensure the smooth running of the service (this may involve working weekends/evenings or nights). Assist the Contract Manager in developing and maintaining systems and procedures to ensure the smooth running of the service. Key Requirements: Valid UK driving license. Strong communication skills, both written and verbal. Our Offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve, including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, ranging from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme #J-18808-Ljbffr