Audio Visual Onsite Technician

Job Description

As a Resident Service Technician, you will be based within the client’s premises providing support for AV equipment and user support at events and senior management meetings. This role prioritises your ability to confidently host events and support business presentations as a primary function, coupled with providing technical AV support to end users. It requires a mature and confident mindset and familiarity with corporate environments. Possessing the ability to deliver smooth day-to-day audio-visual operations, you will focus on providing a high level of technical service and customer support to our client whilst based at their premises. Striving to exceed client expectation, this opening is for someone who is looking for a fantastic opportunity and experience to work with an industry leader. The opportunity will also allow you to be proactive in identifying and implementing new initiatives for improving service. Gaps in your experience will be assessed and training provided where required. Note: This position is based in Geelong with potential travel on rare occasions to the Client’s other offices located in Melbourne CBD, suburbs and regional Victorian centres. Daily responsibilities will include: Supporting executive presentations and video conferences, providing a "white glove” service to end users, ensuring all meeting needs are fulfilled. Fault finding of AV, VC and ICT. Resolving technical issues. Reporting. Training the client on AV, VC and ICT. Liaising with reception, IT and facility teams for booking requirements, facilitation, and cross-training. Deploying hardware such as handsets and user training to on-boarding staff. Ensuring all documentation is kept up to date and stored in a structured manner, with reporting to management and the client completed efficiently. Ideal Candidate profile: Minimum 2-3 years of experience as an onsite technician, AV Events Technician, AV Service Technician, or in a similar industry. Trade qualification in electronics, communications, or audio-visual, or demonstrated industry equivalent desirable. Current valid Driver’s License and Personal Vehicle. Previous experience working on a client premises desirable. Experience with audio, video & IT equipment systems. Strong practice in Video Conferencing and networking skills. Familiarity with fault finding AV equipment. Experience using the Microsoft suite of products – particularly PowerPoint and Teams. Highly organised with excellent time management skills. Australian citizenship or permanent residency work rights is desirable. About Us: At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations. We connect people, technology, and experiences, where and when it matters most. Our solutions reach millions every day. Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com/au. Diversified strive to create a respectful and collaborative workplace culture that allows all employees to thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also proud to foster a workplace free from discrimination. Diversified are committed to equal opportunity and building an inclusive workplace that embraces diversity. Disclaimers: Diversified do not accept any unsolicited resumes from third party vendors. You must have full working rights and live in this location to apply for this job. Please note only shortlisted candidates will be contacted. Diversified is an Equal Employment Opportunity employer. #J-18808-Ljbffr