Bank Deposit Product Specialist

Job Description

Job Description - Bank Deposit Product Specialist (25000019) Job Number: 25000019 Description At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. About the role We’re seeking a Bank Deposit Product Specialist to join our team and support the Bank’s deposit portfolio, focusing on product development and enhancements, compliance and risk management, strategy and sustainability. You’ll support product campaigns, drive volume targets and make data-driven decisions to enhance business growth and the member experience. Create and continuously develop meaningful member solutions and experiences across all areas of banking products. Support the Bank’s deposit product portfolio, ensuring sustainability, competitiveness and compliance while driving volumes and growth. Integrate member feedback and data to identify issues and opportunities within bank operations, systems, products, and services. Liaise with key stakeholders to develop and implement product campaigns, ensuring competitiveness and alignment with RACQ's goals and purpose. Analyse and report on member experience metrics, trends and data to improve bank offerings and ensure alignment with member value and satisfaction. About you You’ll have solid experience within the financial services industry, including knowledge in product management and/or member experience. Your exceptional logical, organisational and prioritisation skills will help you thrive in a dynamic, fast-paced environment, where you'll have a direct impact on business growth and member experience. In-depth knowledge of banking operations and the end-to-end value chain of banking. Proven experience in developing and recommending member experience solutions and implementing projects. Experience in the development and implementation of projects and initiatives, including change management practices. Excellent ability to analyse, interpret and communicate both written and verbal information to stakeholders at all levels. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include: Financial benefits and discounts on a range of banking, assistance and insurance products. Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team. RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant. #J-18808-Ljbffr