Banking Services and Support Officer

Job Description

You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future. About the role Join our dedicated Banking Services team at Queensland Rail as a Banking Services and Support Officer (AS3)! This opportunity is ideal for someone who thrives in a collaborative environment and enjoys working in a role that combines precision with customer service. You’ll play an essential role in supporting QR’s financial operations, ensuring timely and accurate processing of transactions and providing high quality support to our staff on Cabcharge and expense management queries. Key responsibilities include: Assisting in the preparation and processing of local and international electronic funds transfers (EFT) payments. Accurately allocate incoming payments to customer and General Ledger accounts in SAP. Handle Cabcharge voucher requests and assist with credit card inquiries. Monitor and manage a high volume of emails, addressing queries promptly and professionally. Provide additional administrative support to ensure smooth operations within the Banking Services team. What we’re looking for: Basic proficiency with MS Excel, Word, and Outlook for efficient handling of data, documents, and communication. Experience using SAP Concur, with familiarity in processing credit transactions or working with expense management systems. A foundational understanding of finance or banking operations to support the team’s core functions. High level of attention to detail to ensure accuracy in all financial processes. Effective communication skills to handle a range of inquiries with clarity and professionalism. Strong time management abilities to juggle multiple tasks efficiently. An aptitude for understanding new systems and processes, with a proactive approach to your work. Remuneration & Employment Type This is a 12-month fixed-term, fulltime position , based in Brisbane CBD with a starting base salary of $82,857 plus 12.75% superannuation and hybrid work options to support the balance between work and personal commitments. Benefits that Count Balance your work and personal life with flexible working options. Enjoy free travel to work and discounted rail travel. QRI Lifestyle offers members access to over 2,000 exclusive discounts and services. Prioritise your physical, emotional and financial wellbeing with our range of free services. You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport. Eligible employees can receive up to 100% reimbursement for professional membership fees. Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership. Your journey matters. Make it with us. If you’re ready to take on a new challenge, we’d love to hear from you! Please submit your resume and a cover letter outlining your suitability for the role by 11:59 PM (AEST) on Friday, 31st January. #J-18808-Ljbffr