Behavioural Analyst Interviewers

Job Description

Search by Keyword Select how often (in days) to receive an alert: The Behavioural Analyst Interviewer (BAI) roles are an exciting opportunity for customer experience professionals who have a passion for dealing with people on a daily basis at international gateways connecting Australia to the world. Following the introduction of additional security measures by the United States Government (TSA), the BAI is responsible for conducting interviews with U.S. bound passengers to collect intelligence and pivotal pieces of information which will assist in providing advice to understand and mitigate potential threats to security, whilst at the same time delivering a safe, easy and efficient world-class airport experience. Workplace Health & Safety Take reasonable care for your own health & safety and other people in the workplace Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager Comply with any reasonable instruction related to health and safety Do not interfere with or misuse anything provided in the interest of health and safety Understand and reinforce the requirements of WH&S to keep our people safe Meet company WHS requirements Key Responsibilities Conduct interviews with passengers to build ongoing, confidential relationships, at the same time delivering a safe, easy and efficient world-class airport experience Collect intelligence and pivotal pieces of information to assist in providing advice to understand and mitigate potential threats to security Observe & interpret passenger behaviour and attitude and respond accordingly Review passenger travel documentation (passport, ticket), if required Ensure all mandatory baggage control questions are asked to each passenger, if required Escalate unresolved behaviours for further screening, if required Facilitate the movement of passengers and their baggage from the interview area to check-in Analyse information provided by passengers and respond accordingly Apply frameworks through critical thinking, sound judgment, and reasonable and necessary actions Qualifications Full-time training is provided, week 1, Monday to Friday, Week 2, Monday and Tuesday. Skills Autonomous – working with little supervision Organised – outcome and deadline oriented Drive and Initiative – self-starter/problem solver Flexible – adaptable to change Team Player Focused – excellent time management skills Analytical – ability to problem-solve through analysing and critiquing Cooperative – ability to work well with others and get along in team situations Efficient – plans time well, is organised and competent Observant Well presented Strong relationship building skills Knowledge Demonstrated customer service experience. Experience Demonstrated customer service experience. Benefits & Culture Diversity Statement Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role. Should you apply, please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you. Certis Security Australia Master License #J-18808-Ljbffr