Boutique Cluster Manager | Western Sydney

Job Description

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for a captivating leader to join our Hive! About Honey B Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower humans through their beauty and confidence. The Role As a Boutique Cluster Manager, you will inspire, captivate, and lead with storytelling at the heart of your approach for the Western Sydney customer market. Your mission is to guide your team of Honeys toward exceptional commercial success, champion best-practice customer service, and celebrate the unique qualities of each team member.Overseeing operations across our Penrith, Parramatta and Burwood Boutiques, you’ll bring exceptional communication skills, a deep understanding of team-building strategies, and the ability to foster a collaborative, confident, and empowered workplace. Your leadership will ensure every Honey Birdette customer (and their partners) enjoys a luxurious red-carpet experience—always finding the perfect products to fulfill their Honey B needs. Key Responsibilities Driving and achieving sales and KPI targets across your Boutique. Raising customer engagement & satisfaction. Empowering and encouraging honeys’ needs and guiding their exploration in a positive note. Leading, coaching and providing feedback to the honey team. Your Sweet Spots (About You) At least 2 years’ experience in a fast-paced retail leadership role, multisite experience highly regarded. Exceptional communication and an aching for providing an electrifying customer experience. You're able to travel between stores in your cluster to support your team. Self-motivated and passionate about your team’s development and setting them up for success. Lead with empathy, compassion and are open-minded. Highly driven about the store's success and passionate about the Honey B brand. Doesn’t shy away from conflict, is resilient, and able to manage expectations. Able to advise and direct communication with confidence. Honey Benefits Generous Retail Incentive Programs: Fancy a pair of Louboutins? How about an overseas trip? Or maybe a share in 15K worth of a shopping spree for you and your winning boutique! A playful and empowering work environment. Global Australian organisation | find us in AUS, UK, & USA. Career progression and ongoing training opportunities. Opportunity to participate in initiatives that can lead to incentives like money to spend on product, all the way through to overseas trips (yes honey, you read that right xx). Generous Product Discounts. We love you just the way you are, honey xx Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self-empowerment & self-love, please apply! We can’t wait to meet you, honey .xx * All applicants must be 18 years old to apply. * This role requires willingness to work shifts in alignment with a retail environment. #J-18808-Ljbffr