Branch Coordinator/Parts Supervisor

Job Description

Job Category: Management, Parts, The Brown and Hurley Group Job Description About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with 21 branches throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry. About the Role Our Agriculture Division is growing - we are looking for a dynamic and driven individual to join us as the Parts Supervisor/Branch Coordinator at our Proserpine branch. In this role you will be responsible for ensuring the parts department is profitable, operates efficiently and provides exceptional customer service to internal and external customers. You will also oversee the day-to-day operations and profitability of the branch, as well as coaching and mentoring the team and building and maintaining long-term customer relationships. This is a key leadership position so we are looking for someone with extensive agricultural knowledge. You will also have developed knowledge of New Holland and Case products and have the ability to operate in a fast paced and busy environment. Responsibilities of the Role Ensuring the branch provides exceptional and professional customer service and nurtures existing customer relationships. Ensuring the efficient and profitable running of the Branch and oversee day-to-day operations. Lead and interface with the Parts and Service teams to meet budget performance, functional targets and to ensure targets are constantly aligned or exceeded. Lead the process of selling for the Branch and ensuring the necessary focus is targeted at leading the Branch selling effort, customer focus and whole good delivery. Ensuring paperwork is completed accurately and within deadlines. Ensuring month ends have minimal W.I.P. Monitor stock levels and ensure adequate stock is available. Purge stock of obsolete and surplus stock periodically. Ensuring the parts department and warehouse are well presented and is always clean and tidy. Conduct regular stocktakes and report to management. Source the required parts and dispatch them as required. Opening and closing repair orders and process warranty claims. Analysing and acting on monthly profit and loss reports as directed by Division Manager. Managing cash flow, creditors and debtors for the branch. Developing the business by pursuing existing customer expansion and seeking out new business opportunities. Ensuring continuous improvement; evaluating current needs, anticipating future needs of the branch and recommending changes or new provisioning to the Division Manager. Setting examples in good behaviour, work ethic, responsibility and initiative for staff to follow. What we’re looking for Proven success in a similar role with agricultural and construction branch experience. Experience in a leadership role managing a team. Strong people skills including customer service, communication, collaboration, negotiation and dispute resolution skills. The ability to multitask and meet deadlines. Strong attention to detail and organisational skills. Knowledge of New Holland, CASE IH, John Deere or Kubota experience (preferred). What are you waiting for? Apply today! #J-18808-Ljbffr